Summary
Overview
Work History
Education
Skills
Timeline

Michaela Welborn

Pascagoula,MS

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

11
11
years of professional experience

Work History

Deli Associate

Winndixie
08.2022 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Learned other teammates' work tasks to train as backup.
  • Created appealing food arrangements for party trays and specialized orders.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Lead Key Holder

Doller General
02.2018 - 03.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate Specialist

Pilot Flying J Travel Center
09.2015 - 11.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided accurate information about promotions, customer programs, and products, helping drive sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Cashed checks,managed alcohol and tobacco sales, operated truck weight scales and operated a cash register ensuring customer transactions ran smoothly and quickly

Front Line Cashier

Max Food Management
08.2013 - 03.2015
  • Processed credit card,and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained organized and orderly front end.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.

Education

GENERAL EDUCATION DEGREE -

Hahnville High School, Boutte, LA
2013

Skills

  • Cleanliness and sanitation
  • Equipment safety
  • Register operations
  • Cooking
  • Proper food handling
  • Stock Rotation
  • Point of Sale proficiency
  • Product Recommendations
  • Customer Engagement
  • Workplace Safety
  • Product Sampling
  • Organization
  • Team Building

Timeline

Deli Associate - Winndixie
08.2022 - Current
Lead Key Holder - Doller General
02.2018 - 03.2022
Sales Associate Specialist - Pilot Flying J Travel Center
09.2015 - 11.2017
Front Line Cashier - Max Food Management
08.2013 - 03.2015
Hahnville High School - GENERAL EDUCATION DEGREE,

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Michaela Welborn