Michaela West
Centennial,CO
Summary
Results-oriented Project Manager with a proven ability to lead teams by fostering a unified strategic direction. Adept at cultivating strong professional relationships and effectively guiding diverse groups toward achieving project objectives. Demonstrates exceptional business acumen and influential communication skills, applying data-driven insights to meet and surpass goals.
Overview
10
10
years of professional experience
Work History
Rewards and Recognition Manager
Dish Network Corp
08.2022 - Current
- Applied knowledge and skills to build engagement program for 1600 employees
- Developed successful detailed plans based on minimal guidance and direction
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Consistently managed multiple budgets and allocated resources to maximize productivity and profitability
- Leveraged data and analytics to make informed decisions and drive business improvements
- Built strong relationships with stakeholders by providing high-quality communication and administration
Team Lead, Verifications – Customer Experience
Carvana
06.2021 - 07.2022
- Lead, mentor and motivate a team of customer care advocates
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Responsible for addressing and effectively managing complex and sensitive customer-facing issues
- Proactively communicating with leadership regarding business decisions, performance, risks to the business, etc
- Manage performance-related issues on the team, including documentation, performance conversations, and terminations
Store Manager
STARBUCKS COFFEE COMPANY
05.2014 - 06.2021
- Managed a team of 40+ employees
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Drove single-year sales growth of 22%, setting a new record for store sales
- Grew store Customer Connection Score from 30% to 62%, the top 10 in Arizona
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Master of Business Administration - Project Management
Colorado State University - Global Campus
Denver, CO02.2026
Bachelor of Arts - Liberal Studies
Arizona State University
12.2018
Skills
- Project Management
- Business Analytics
- Budget Management
- Team Leadership
- Stakeholder Communication
- Change Management
Timeline
Rewards and Recognition Manager
Dish Network Corp
08.2022 - Current
Team Lead, Verifications – Customer Experience
Carvana
06.2021 - 07.2022
Store Manager
STARBUCKS COFFEE COMPANY
05.2014 - 06.2021
Master of Business Administration - Project Management
Colorado State University - Global Campus
Bachelor of Arts - Liberal Studies
Arizona State University
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