Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Whitlow

Nelson,VA

Summary

Dynamic Front Office Lead at Spectrum Medical Inc, adept at conflict resolution and team leadership. Successfully optimized appointment scheduling, enhancing office flow and reducing wait times. Proven ability to manage multi-line telephone systems and prepare reports, ensuring exceptional customer service and operational efficiency.

Overview

18
18
years of professional experience

Work History

Front Office Lead

Spectrum Medical Inc
Danville, VA
01.2025 - Current
  • Resolved conflicts between customers or among staff members when necessary.
  • Managed daily operations of the front desk area including check-in and check-out processes and reservations.
  • Attended regular meetings with managers to discuss operational matters relating to the front office department.
  • Assisted in the training of new front office staff members.
  • Assigned tasks to other front office personnel based on workloads and availability.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
  • Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
  • Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
  • Compiled and prepared reports and documents, supporting management decision-making.

Receptionist

Danville Hematology and Oncology
Danville, Virginia
06.2012 - 01.2016
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.

Teller

Virginia Banks and Trust Company
Danville, Virginia
06.2007 - 01.2016
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Balanced cash drawers on a daily basis.
  • Verified customers' identification to ensure compliance with laws and regulations.

Teller

Piedmont Credit Union
Danville, Virginia
02.2012 - 06.2012
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Explained the features of various banking products available to customers.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Education

High School Diploma -

Dan River High School
Ringgold VA
06-2007

Skills

  • Conflict resolution
  • Front desk management
  • Appointment scheduling
  • Customer service
  • Report preparation
  • Multi-line telephone management
  • Team leadership
  • Data entry
  • Staff scheduling

Timeline

Front Office Lead

Spectrum Medical Inc
01.2025 - Current

Receptionist

Danville Hematology and Oncology
06.2012 - 01.2016

Teller

Piedmont Credit Union
02.2012 - 06.2012

Teller

Virginia Banks and Trust Company
06.2007 - 01.2016

High School Diploma -

Dan River High School

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