Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Whitney

Waynesboro,PA

Summary

Adept at team management and customer engagement, I elevated service standards at Bistro 11 by training staff and streamlining operations. My expertise in complaint handling and client engagement, backed by a knack for maintaining high accuracy in high-pressure situations, consistently enhances customer satisfaction and team efficiency.


Overview

4
4
years of professional experience

Work History

Chef De Partie

Bistro 11
11.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Associate Cashier

Warehouse Cinemas
08.2022 - 10.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Provided exceptional service to diverse clientele, fostering an inclusive atmosphere.

Customer Service Cashier

Northside Park/Pool
06.2020 - 08.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Reach Cyber Charter
06.2024

Skills

  • Team Management
  • Complaint Handling
  • Team Collaboration
  • Customer Engagement
  • Client Engagement
  • Team training and development

Timeline

Chef De Partie

Bistro 11
11.2023 - Current

Customer Service Associate Cashier

Warehouse Cinemas
08.2022 - 10.2023

Customer Service Cashier

Northside Park/Pool
06.2020 - 08.2020

Reach Cyber Charter

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Michaela Whitney