MICHAEL A. WILLIAMS
Office Manager
Chicago,IL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works with detail-oriented team player expertise in team leadership. Offering these skills and a strong work ethic. Effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Vehicle
Transporter, Carvana 23619, Cicero
09.2021 - 01.2023
- Transported 18 cars daily between production facilities and delivery inspection center, ensuring timely delivery and maintaining optimal vehicle condition to Inspection Center in Greenfield, Indiana
- Daily work with teams to complete daily tasks while prioritizing safe loading and securing of vehicles onto 5 or 9-car hauler
- Worked closely with personnel, customers, and contractors to resolve problems
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
Commercial Truck Driver
Covenant/Landair Transportation
03.2021 - 09.2021
- Midwest Regional Dedicated Route van/trailers pick up touch-free accounts and deliveries in and out of Fort Wayne Indiana, and out of Greeneville, Tennessee
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Constituent Services Administrator
Academy of General Dentistry, Addison Group Staffing
05.2019 - 04.2020
- Collaborated with Constituent Services Manager, creating, implementing, and supporting annual new leaders' orientation processes designed to aid new constituent leaders
- Prepared and sent operational reports as needed
- Supported membership department within Continuing Education Department
- Updating their client's records/ information into AGD s IMIS system.
Manager Associate I
Hertz Corporation Local Edition 181
10.2018 - 05.2019
- Supported achievement of 70-80 locations sales daily and margin goals 75-100% weekly by working closely with Location Manager and Associates
- Daily maintained customers' current understanding of needs and preferences, resolved issues, and promoted brand loyalty while ensuring positive customer experience with effective management of rental processes' including qualifying 70-80 car rental contracts daily.
Lead Customer Service Representative
Chicago Public Schools, Addison Group Staffing
06.2018 - 10.2018
- Phone Bank Team Data Entry researched 1000-2000, current, and 1000-2000 new employment hiring background checks through answering 1000-2000, inbound calls and additionally doing follow-up calls with over 100-200 daily calls
- Implemented and developed customer service training processes
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Finance Administrative Assistant
Alpha Kappa Alpha Sorority, Addison Group Staffing
01.2018 - 06.2018
- Daily sorted through opened and balanced 150 to 300, customer mail remittances checks balancing by using 10-key adding machine to balance multiple transactions with data entry accounting with Excel spreadsheets procedures and meeting deadlines transactions with bank batching processes specifications
- Assisted Senior Finance Coordinator with 50, non-sufficient funds batch letter returns for accuracy and completed (#) Return Item Notification form
- Assisted coworkers and staff members with special tasks daily.
Security Officer
Rivers Casino
07.2015 - 08.2017
- Followed corporate guidelines for security and guest service within the casino's four restaurants, two nightclubs, and coffee shop
- Implementing team-oriented, supportive, accountable work environment
- Monitored crowds and individuals to identify any threat; whereby, checking daily for age-proper patron profiling
- Greeted guests professionally and courteously while cultivating a welcoming atmosphere while making safety top priority
- Patrolled via inside walking or outside security vehicle; inclusively, around casino to inspect and secure facility and parking lot grounds
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Administrative Assistant I & II
Ounce Of Prevention Fund Educare
11.2001 - 08.2012
- Directed administrative staff and maintain Educare Family Center for 50-60, families and 30-40, staff for serving meals and computer assistance,
- Coached new employees on administrative procedures, company policies, and performance standards
- Organized and managed 20-40, events yearly with buffet-style food service and catered lunchbox-style food services
- Embracing a team-oriented, supportive, accountable work environment
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
- Created PowerPoint presentations for business development purposes
- Supported 15, managers and supervisors as office manager at remote site
- Ordered 50-60 printed materials used during in-service meetings annually
- Arranged catering, including expedited orders for 50-60 staff members for each in-service event.
Education
MBA - Business Administration
DeVry Keller Graduate School of Management
Bachelor of Science - Business Administration and Management
DeVry University
Skills
- 10-Key
- Accounts Payable and Accounts Receivable
- Critical Thinker
- Data Entry
- Detail-Orientation
- Office Administration
- Leadership
- Microsoft Excel
- Microsoft Office Suite
- Self -Starter
- Team Building
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“A leader is one who sees more than others see, who sees farther than others see, and who sees before others see.” ~ Leroy Eims
Leroy Eims 1925-2004
Timeline
Vehicle
Transporter, Carvana 23619, Cicero
09.2021 - 01.2023
Commercial Truck Driver
Covenant/Landair Transportation
03.2021 - 09.2021
Constituent Services Administrator
Academy of General Dentistry, Addison Group Staffing
05.2019 - 04.2020
Manager Associate I
Hertz Corporation Local Edition 181
10.2018 - 05.2019
Lead Customer Service Representative
Chicago Public Schools, Addison Group Staffing
06.2018 - 10.2018
Finance Administrative Assistant
Alpha Kappa Alpha Sorority, Addison Group Staffing
01.2018 - 06.2018
Security Officer
Rivers Casino
07.2015 - 08.2017
Administrative Assistant I & II
Ounce Of Prevention Fund Educare
11.2001 - 08.2012
MBA - Business Administration
DeVry Keller Graduate School of Management
Bachelor of Science - Business Administration and Management
DeVry University