Summary
Work History
Education
Skills
Photography, baking, reading, animals
Timeline
Generic

Michaela Williams

Memphis,TN

Summary

Dynamic leader and problem-solver with extensive experience across various roles, notably as an Assistant Service Manager at Coctail. Excelled in enhancing customer satisfaction and streamlining operations, leveraging expertise in Microsoft Office and exceptional customer service skills. Proven track record of driving business growth and operational efficiency, with a focus on achieving tangible results. References upon the request of the employer.

Work History

Administrative Assistant

Komarek's Engine Winding
  • Answered phone calls, delivering messages to staff and greeting visitors.
  • Proficiently prepared and modified various types of documents including purchase orders, contract, emails etc.
  • Compiled and maintained non-monetary reports and records.
  • Developed certain spreadsheets to accelerate productivity and time management.

Server

Bar Blue Cafe
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Train new employees on the restaurants standards, the menu and customer service.

Assistant Service Manager

Coctail
  • Met with customers and employees to discuss service needs and develop effective and practical solutions.
  • Resolved customer complains with professionalism and poise.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored inventory levels and placed orders to replenish stock.


Owner/Manager

MW House Cleaning Services


  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Sales Associate

Ace Hardware


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Organized merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products.
  • Managed returns, phone calls, exchanges and refunds in accordance with store policy.

Supervisor/Inspector

Marriot Hotel
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collected, arranged, and input information into database system.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

High School Diploma -

High School, Marketing - Management
Krupka, Czech Republic
05.1999

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Word
  • Excel
  • Fluent in Czech
  • Fluent in German
  • Touch typing
  • Microsoft

Photography, baking, reading, animals

I am constant learning type of person. I love to try new things and develop myself in better person.

Timeline

Administrative Assistant

Komarek's Engine Winding

Server

Bar Blue Cafe

Assistant Service Manager

Coctail

Owner/Manager

MW House Cleaning Services

Sales Associate

Ace Hardware

Supervisor/Inspector

Marriot Hotel

High School Diploma -

High School, Marketing - Management

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Michaela Williams