Michael A Williams

• Developed action plans alongside colleagues to tackle specific challenges and objectives.
• Reviewed existing policies and procedures, suggesting necessary improvements for operational efficiency.

• Advised potential entrepreneurs on business startup processes, including registration and EIN acquisition.
• Identified client needs through effective one-on-one dialogue to enhance service delivery.
• Recommended resources like chess to improve critical thinking skills.
• Suggested reading materials and online courses for professional growth and self-development.
• Narrowed focus areas for decision-makers to facilitate necessary improvements.

Provided clear guidance on obtaining business credit to strengthen financial foundations.

• Conducted consultations with individuals involved in prison systems across multiple Tennessee facilities.
• Engaged with participants at John Wilder, FBOP, 201 Poplar, Youth Justice Education Center, and Memphis Allies.
• Provided guidance from a paternal perspective, emphasizing love and education.
• Focused on entrepreneurship and critical thinking to foster personal development.

• Analyzed macroeconomic trends in order to develop investment strategies for clients with long-term objectives.
• Educated clients on financial concepts related to investing in order to increase their knowledge base.

• Developed strategies to handle difficult customers while maintaining professionalism.
• Ensured compliance with applicable laws in customer interactions.
• Provided technical support over the phone as needed.
• Answered incoming calls promptly, adhering to company standards.
• Identified opportunities for improving customer service processes and procedures.
• Attended training sessions regularly to stay updated on new products and services.
• Advised customers on purchasing decisions tailored to individual needs.
• Collaborated with logistics and sales departments to resolve customer issues.

• Ensured adherence to relevant regulations when dealing with customers.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.

• Ensured compliance with applicable laws when dealing with customers.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.

• Ensured compliance with applicable laws when dealing with customers.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.

• Ensured compliance with industry regulations and company policies.
• Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
• Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
• Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
• Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
• Provided leadership and guidance to team members while encouraging collaboration across departments.

• Trained new employees on proper use of equipment and safety protocols.
• Collaborated with other team members to complete tasks efficiently.
• Inspected completed jobs for quality assurance purposes.
• Operated heavy machinery in a safe and efficient manner.
• Ensured that all safety protocols were followed while working with hazardous materials.
• Adhered to established safety protocols when handling hazardous materials.

• Established relationships with new clients via cold calling and referrals from existing customers.
• Recommended appropriate coverage options based on assessed customer risk levels.
• Monitored market conditions to maintain competitive pricing for existing policies.
• Engaged in continuing education courses to remain informed on industry trends and regulatory changes.
• Responded promptly and accurately to client inquiries regarding coverage plans.
• Informed customers about plan features, pricing, and availability.

• Managed operations of women's clothing boutique, enhancing customer experience and sales.
• Provided seasonal tax services, assisting clients with financial planning.
• Served as part-time mortgage loan officer, guiding clients through financing processes.
• Engaged in buying and selling of 'Fix & Flips' properties, maximizing investment returns.

• Managed team operations for inbound freight processing and container loading on outbound flights, meeting established time parameters.
• Recruited and trained load team personnel for efficient self-load operations, increasing employee productivity and reducing labor costs.
• Monitored team activities through real-time observation, ensuring compliance with company guidelines and regulations.
• Collaborated with departments to optimize workflow processes across inbound and outbound operations.
• Established operational policies and procedures, enhancing quality assurance standards.
• Generated weekly reports tracking key metrics, including average handle time and abandonment rate.
• Conducted coaching sessions on sales techniques, product knowledge, and customer service to enhance staff performance.
• Identified process gaps in the call center environment to improve efficiency and operational performance.

• Monitored agent activities through real-time observation of calls or recordings to ensure compliance with company guidelines and regulations.
• Collaborated with other departments such as marketing, finance, IT. to optimize workflow processes across the organization.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Ensured compliance with regulatory requirements and industry standards.

• Processed necessary paperwork related to cargo shipments including customs documents.
• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
• Verified correct labeling of containers containing hazardous materials for transport on planes.
• Organized baggage carts for loading onto planes accurately according to airline specifications.
• Assisted passengers in finding their lost luggage at baggage claim areas.
• Prepared detailed reports summarizing activities performed during shift.
• Communicated effectively with ground crew members to ensure smooth operation of flights.
• Monitored weather conditions regularly in order to adjust operations accordingly when needed.

• Developed romantic catering packages featuring hotel rooms with kitchen facilities or in-home service.
• Prepared four-course meals, including client-selected beverages like champagne.
• Created mood tapes with requested music to enhance dining experience.
• Filmed personalized love videos for clients at various city locations like downtown and Mississippi River.

• Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
• Monitored sales performance against budget objectives and took appropriate action when necessary.

• Followed safety guidelines in order to prevent accidents on the job.
• Resolved customer complaints in a professional manner when needed.
• Operated cash registers to complete sales transactions quickly and accurately.
• Responded to customers' questions regarding store policies and services.
• Issued receipts, refunds, credits or change due to customers.
• Provided excellent customer service during all interactions with customers.

• Inspected incoming shipments for accuracy and completeness against purchase orders.
• Performed daily inspections of aircraft to ensure safety and compliance with regulations.

• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
• Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
• Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
• Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
• Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
• Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
• Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.

• Developed and implemented strategies to ensure cost-efficient operations.
• Ensured compliance with company regulations, laws, and safety standards.
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Identified opportunities for process improvements and increased efficiency.
• Collaborated with senior management to develop annual operational plans.
• Maintained accurate records of employee attendance and payroll information.

• Analyzed financial data to identify trends and areas for improvement.
• Provided guidance on complex projects ensuring deadlines were met.

• Ensured that all cargo was properly labeled and packaged before being loaded onto aircrafts.
• Provided excellent customer service by responding promptly to inquiries and requests for assistance.
• Assisted in the loading, unloading, and securing of cargo onto and off of aircrafts.
• Maintained accurate records of all incoming and outgoing cargo shipments.
• Performed daily inspections of aircraft to ensure safety and compliance with regulations.

• Led organizational change initiatives and managed crisis situations effectively.
• Monitored budgets to maintain cost-effectiveness and uphold quality standards.
• Maintained precise records of employee attendance, payroll, and vacation requests.
• Conducted performance reviews to evaluate team member contributions objectively.
• Resolved employee conflicts by clarifying company policies and procedures.
• Managed vendor relationships through effective contract negotiations and ensured timely deliveries.
• Scheduled candidate interviews and conducted thorough reference checks prior to hiring.
• Established streamlined processes to enhance overall workflow efficiency across organization.

• Provided leadership during times of organizational change or crisis situations.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.

• Gained hands-on experience with Wastewater Treatment, Materials and Testing, and Surveying across Shelby County.
• Participated in workshops and seminars to enhance practical engineering knowledge.
• Contributed to community service projects by applying academic skills in real-world scenarios.

• Transitioned focus to civil engineering, enhancing academic expertise.
• Provided academic guidance and support to peers navigating challenges.
• Engaged in classroom discussions, showcasing advanced critical thinking skills.
• Volunteered for community service projects, applying theoretical knowledge to real-world scenarios.
• Participated in campus events, including career fairs and workshops, to enhance networking opportunities.
• Attended workshops and seminars, expanding educational experience beyond standard curriculum.
• Contributed to peer learning by offering assistance and resources for academic success.

• Facilitated open communication with liaisons from companies, including Federal Express, "Buff," and Union Planters Bank, for which our division managed.
• Developed strategies to enhance employee morale and engagement.
• Evaluated procedures for efficiency improvements and cost reductions.
• Organized staff meetings to review policies and procedures.

• Managed day-to-day restaurant operations, including budgeting and inventory control.
• Resolved customer complaints professionally to maintain positive guest relationships.
• Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
• Maintained compliance with health department regulations for food storage and preparation.
• Conducted weekly team meetings to address performance issues and provide constructive feedback.
• Analyzed financial statements to identify improvement areas and cost-saving opportunities.

• Executed cashiering duties during peak periods and staff shortages.
• Supervised daily opening and closing procedures, verifying cash drawer amounts and equipment operation.
• Ensured strict adherence to health and safety regulations at all times.
• Recruited and hired qualified candidates for various restaurant positions.
• Monitored inventory levels, placing orders for supplies when necessary.
• Addressed customer complaints regarding food quality or service issues with professionalism.
• Planned work schedules to guarantee adequate coverage for restaurant personnel.
• Conducted inspections of premises to maintain cleanliness and attractive displays.

• Resolved customer complaints promptly while adhering to company policies.
• Performed financial analysis to meet profitability goals consistently.
• Established quality control standards for all food products.
• Planned menus for conferences, meetings, and various functions.
• Ensured compliance with health department regulations effectively.
• Maintained accurate records of customer orders to enhance service.
• Supervised training programs for new employees, fostering skill development.
• Collaborated with chefs to design innovative dishes for the menu.

• Completed Holiday Inn's Operational Management Development Program (OMD) with comprehensive training across all departments.
• Acquired skills in food and beverage operations, both front-of-house and back-of-house.
• Gained expertise in front desk operations, emphasizing night auditing procedures.
• Developed maintenance skills, including changing electrical sockets.
• Executed housekeeping tasks, ensuring quality assurance and completing laundry duties.
• Collaborated with General Manager to understand holistic hotel operational dynamics.

• Trained new kitchen staff on broiling techniques, emphasizing 'FIFO' food rotation method.
• Communicated with front-of-house personnel to coordinate timing and delivery requirements.
• Ensured compliance with health department regulations for food storage methods.

• Monitored supply inventory and rotated stock to ensure freshness and minimize waste.
• Executed proper techniques for meal preparation to enhance efficiency.
• Distributed food to service staff, ensuring timely delivery to customers.
• Prepared food according to 'FOH' requests for optimal doneness.

• Communicated with front-of-house personnel to expedite service using industry-specific terminology.
• Organized prep area meticulously to enhance operational efficiency during peak hours.
• Inspected, cleaned, sanitized, and organized workspaces consistently to minimize food-borne risk per OSHA guidelines.
• Executed broiling techniques for steaks, achieving desired doneness without cutting into meat.