Michaela Woodwyk-Reiffer
Fennville,MI
Summary
Dynamic and adaptable professional with a diverse background spanning from assistant winemaking at Michigan Wine Company to teaching swim lessons. I've excelled in roles requiring adaptability, problem-solving, and leadership qualities, consistently enhancing quality control and customer satisfaction. I have a proven track record in improving operational efficiencies and safety, leveraging hard and soft skills to achieve superior results.
Overview
13
13
years of professional experience
Work History
Assistant Winemaker
Michigan Wine Company
08.2020 - Current
- Safeguarded wine quality by managing barrel inventory, including cleaning, sanitizing, filling, stacking, topping off, and sampling finished products.
- Supported the smooth operation of tasting rooms by providing technical information on wines to sales staff and customers when necessary.
- Ensured consistent wine profiles by conducting meticulous blending trials and adjustments.
Lead Resident Aide
Harbor House Ministries
01.2017 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Improved resident satisfaction by providing compassionate and attentive care.
Factory Production Worker
Trendway Corporation
09.2016 - 01.2017
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
Hotel Front Desk Receptionist
Microtel Hotel
12.2015 - 09.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Security Officer
Westshore Mall
09.2014 - 12.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during urgent situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Lifeguard
Zeeland Public Schools
06.2012 - 09.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Swim Instructor
Zeeland Public Schools
06.2013 - 01.2014
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Took notes strengths and weaknesses of each child in class to track progress.
Amusement Park Employee
Nelis Dutch Village
04.2011 - 09.2011
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
Associate of Applied Science - Viticulture And Enology
Lake Michigan College
Benton Harbor, MI12.2020
Skills
- Sanitation Procedures
- Problem-Solving
- Chemical Handling
- Laboratory skills
- Quality Control Analysis
- Winery equipment operation
- Disability Awareness
- Clinical Documentation
- Medication Administration
- Leadership Qualities
- CPR and AED Training
- Adaptability in Emergencies
Volunteer Co Instructor of TaeKwonDo
I've been receiving martial arts training since 2007. After earning my black belt in 2016, I became the co instructor
Timeline
Assistant Winemaker
Michigan Wine Company
08.2020 - Current
Lead Resident Aide
Harbor House Ministries
01.2017 - Current
Factory Production Worker
Trendway Corporation
09.2016 - 01.2017
Hotel Front Desk Receptionist
Microtel Hotel
12.2015 - 09.2016
Security Officer
Westshore Mall
09.2014 - 12.2015
Swim Instructor
Zeeland Public Schools
06.2013 - 01.2014
Lifeguard
Zeeland Public Schools
06.2012 - 09.2015
Amusement Park Employee
Nelis Dutch Village
04.2011 - 09.2011
Associate of Applied Science - Viticulture And Enology
Lake Michigan College