Michaela Worthington

• Responded promptly to emergencies, providing first aid and CPR when necessary.
• Collaborated with team members to organize community swim events and programs.
• Documented incidents and prepared reports to maintain accurate records of safety procedures.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Responded to emergency situations in a timely, efficient manner.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Collaborated closely with management to identify areas for improvement within the lifeguarding program.
• Coordinated with emergency services for swift evacuations during severe weather threats.
• Administered first aid and CPR, ensuring rapid response to accidents.

• Provided prompt and courteous service to enhance guest dining experience.
• Managed multiple tables efficiently while maintaining high attention to detail in orders.
• Resolved customer inquiries and complaints swiftly to maintain satisfaction levels.
• Maintained cleanliness and organization of dining area to meet health regulations standards. Earned a restaurant grade of 100.00
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.

• Supervised children's daily activities, ensuring a safe and engaging environment.
• Developed and implemented creative playtime activities to stimulate learning and social skills.
• Prepared nutritious meals and snacks, adhering to dietary preferences and restrictions.
• Communicated regularly with parents regarding children's progress and behavior.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.

• Welcomed and seated guests, ensuring a positive first impression.
• Provided menu recommendations and answered questions guests may have had.
• Managed reservations and waitlists efficiently during peak hours to optimize seating arrangements.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash register balances through diligent cash handling practices.
• Ensured merchandise was stocked and organized for optimal shopping experience.
• Collaborated with team members to enhance store operations and customer service.
• Handled returns and exchanges, adhering to company policies for customer satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.

I’m currently a student at NC state university with the plan of graduating with a degree in business.