Michaela Wright-Smith
Hybrid/ Remote Specialist
Acworth,GA
Summary
Experienced customer service professional with over 10 years of experience in customer service, sales, and administrative support. Proficient in customer support, technical support, and project management. Strong background in education and logistics. Skilled at adapting to different environments and providing exceptional service to clients and customers.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Independent Beauty Consultant
Mary Kay
07.2022 - Current
- Sell products based on the customers needs & conduct product use classes via in-person as well as virtually.
Executive Assistant
MD Smith Xpress LLC
06.2022 - 07.2022
- Handle communications between driver and company
- Verified pickup/ drop-off time
- Saved 2 hours of travel time on 10 trips with time management dropping off the Load early
- Assist driver with hook ups to trailer
- Assist with DOT pre-trip inspections
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Handled sensitive confidential information discretion integrity safeguarding privacy at all times
Customer Service Representative
LendingPoint
12.2021 - 06.2022
- Company Overview: Remote
- Assist with loan modifications
- Gather payment information for payment method updates
- Provide requested documents for further review, as well as upon request by the customer
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and confirming customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Saved 5 minutes of call time on all calls by creating call documentation format to increase the flow of calls for multiple agents
- Remote
Escalation Specialist
Concentrix, a WAH company
02.2021 - 12.2021
- Company Overview: Remote
- Provide quality assurance on inbound & outbound calls
- Address concerns from customer survey feedback
- Apply information for issued refunds
- Saved $500 total in company revenue with client accounts with exceptional customer service
- Gain more company business with customer satisfaction
- Troubleshooting radio & streaming equipment Updating customer information upon request
- Process past due, upcoming or new plan payments
- Remote
Education
TCC - Early Childhood Education
Chattahoochee Technical College
Marietta, GA 05.2014 - 05.2020
Digital Marketing
Upskilllist
Google Coursea
Skills
Data Analytics
Transportation planning
Supply chain
Quality Assurance
Clerical Experience
Workday
Conflict management
Supply chain/Logistics
Analytics
Order fulfillment
Sales
Microsoft Office
Communication skills
Financial Advisor
Oracle
Customer support
Inventory Control
Google Docs
Computer networking
Presentation skills
Account management
Process Improvement
Project management
40wpm
Quality control
Qualtrics
Negotiation
Customer Service
Call Center
Team Management
Training & Development
Multi-tasking
Leadership
E-commerce
Telecommunication
Product management
Transportation management
Upselling
Data Entry
Salesforce
Verification
Certification
Teaching Certificate, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Independent Beauty Consultant
Mary Kay
07.2022 - Current
Executive Assistant
MD Smith Xpress LLC
06.2022 - 07.2022
Customer Service Representative
LendingPoint
12.2021 - 06.2022
Escalation Specialist
Concentrix, a WAH company
02.2021 - 12.2021
TCC - Early Childhood Education
Chattahoochee Technical College
05.2014 - 05.2020
Digital Marketing
Upskilllist
Google Coursea