Michael Aaron Lovecchio
Effort,Pennsylvania
Summary
Dynamic professional with a proven track record at ShopRite, excelling in customer service and team leadership. Skilled in training and mentoring, I fostered a positive efficient work environment that enhanced productivity and satisfaction. My patience and problem resolution abilities ensure a positive experience for both customers and team members alike.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kayak Instructor
Edge of the Woods Outfitters
05.2025 - Current
- Fostered a positive learning environment with clear communication, constructive feedback, and encouragement of group collaboration.
- Provided exceptional customer service by being attentive to participants'' needs and addressing concerns promptly.
Front End Supervisor
ShopRite
12.2023 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Education
Bachelor of Science - Recreation Services Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2027
Skills
- Patience and empathy
- Leadership qualities
- Customer service
- Active listening
- Relationship building
- Problem resolution
- Group management
- Goal oriented
- Critical Thinking
- Team building
Certification
Stony Acres Low Element and Basic Belaying Education Badge issued by East Stroudsburg University.
Languages
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Hiking
- Kayaking
- I enjoy cooking for friends and family gatherings
- Outdoor Recreation
- Running and Swimming
Timeline
Kayak Instructor
Edge of the Woods Outfitters
05.2025 - Current
Front End Supervisor
ShopRite
12.2023 - Current
Bachelor of Science - Recreation Services Management
East Stroudsburg University of Pennsylvania
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