Michaela Brooke Brasel
Bentonville,AR
Summary
Dynamic Shift Supervisor with a proven track record in team management and operational oversight. Recognized for enhancing productivity and quality control while cultivating a collaborative work environment. Achievements include significant improvements in operational efficiency and team cohesion, supported by strong leadership and conflict resolution skills. Committed to driving excellence in team performance and operational success.
Overview
8
8
years of professional experience
Work History
Shift Supervisor/Barista
Starbucks
Bentonville, Arkansas
11.2019 - 03.2025
- Trained new employees on company policies and procedures.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Handled emergency situations with composure and in accordance with company guidelines.
- Implemented strategies to increase sales and improve service quality.
- Upheld company standards and compliance requirements for operations.
- Utilized POS systems efficiently for order processing and inventory management.
- Conducted weekly inventory of supplies, equipment, and food items.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Monitored and maintained equipment to ensure operational efficiency.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Investigated accidents or incidents occurring during shift hours.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored staff performance to ensure quality standards were met.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Supervised and led employees to maintain productivity and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Waitress
Cracker Barrel
Conway, Arkansas
08.2018 - 09.2019
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Replenished beverages when necessary.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
El Bohemio Mexican Restaurant
Gravette , AR
05.2018 - 08.2018
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Child Care Helper
Boys and Girls Club
Gravette , AR
11.2017 - 04.2018
- Cared for children in institutional settings.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated effectively with staff members regarding any issues or concerns related to the care of the children.
- Maintained organized and clean classroom and play areas.
- Assisted in planning and preparing materials for art, science, and music activities.
- Facilitated group activities to promote teamwork and social skills among children.
- Managed crafts and other hands-on activities to engage kids and promote development.
Carhop Server
Sonic
Gravette , AR
11.2016 - 11.2017
- Greeted customers and provided them with menus.
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Delivered food promptly to meet quality and service standards.
- Verified orders and bagged items for easy transport.
- Monitored inventory levels of condiments and dining ware, restocking as needed.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Trained new employees to perform duties.
- Maintained a safe environment by following health and safety guidelines.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Informed management about low inventory levels of certain items.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR05-2022
High School Diploma -
Gravette High School
Gravette, AR05-2018
Skills
- Attendance oversight
- Safety reviews
- Shift reporting
- Labor and food cost control
- Policy enforcement
- Project management
- Conflict resolution techniques
- Cash handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor/Barista
Starbucks
11.2019 - 03.2025
Waitress
Cracker Barrel
08.2018 - 09.2019
Waitress
El Bohemio Mexican Restaurant
05.2018 - 08.2018
Child Care Helper
Boys and Girls Club
11.2017 - 04.2018
Carhop Server
Sonic
11.2016 - 11.2017
Bachelor of Science - Psychology
University of Central Arkansas
High School Diploma -
Gravette High School
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