Michael Angelo Aguda
Network Engineer
Doha,Qatar
Summary
QUALIFICATION SUMMARY
An enthusiastic and highly skilled, Network Engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing 18 years of exemplary experience in desktop support, server administration, computer networking, deployment, and computer, server, network maintenance.
Skilled in all aspects of hardware and software installation, configuration, upgrades, and maintenance. Broad-based background in routing and switching, firewall, security, VoIP system, wired and wireless network, systems management server, and network management.
Effective organizational skills and strong administrative and customer service skills. Team player with a reputation for providing excellent user service and tenacity to work with demanding clients.
Overview
6
6
Certifications
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Network Engineer
Virginia Commonwealth University School of the Arts in Qatar
Doha , Qatar
2016.07 - Current
- Helps users achieve optimum use of their computer networks by performing needs analysis, procurement support, installation, training, and problem resolution for the local and wide area networks.
- Responsible for configuration, operation, and administration of network server hardware, operating systems, and communications links.
- Defines and implements solutions to integrate desktop and shared devices into local and wide area networks and/or other host-based networks.
- Recommends appropriate computer tools to users including equipment software, documentation, and training.
- Maintains routine contact with Information Systems staff, all levels of employees as end-users, and vendor representatives.
- Coordinates all activities regarding the organization's data networks.
- Provides backup and disaster recovery plans and procedures for the network infrastructure.
- Recommends appropriate network configurations to meet users ’ needs and departmental standards.
- Implements and maintains bridges, routers, gateways, remote access servers, domain servers, security firewalls, application, and device servers, and Internet or Intranet devices and connections.
- Designs, configures, monitors, and optimizes local and wide area networks and printers for optimal performance, maximum availability, minimal maintenance, and reasonable cost s.
- Performs preventative and fault isolation maintenance on the local and wide area networks.
- Performs file maintenance on servers, domains, electronic post offices, and user files and/or databases.
- Designs configure, maintain, and manages network security features for local and wide area networks.
- Configures, monitors, and maintains security programs to ensure network and systems integrity.
- Works with Telecommunications Systems to integrate voice, data, and video applications on the local and wide area networks.
- Performs basic telephone maintenance as required and responsible for monitoring and maintaining VOIP.
- Analyzes, recommend and evaluate new hardware, software, and communications products for network compatibility and applicability.
- Develops, maintains, and updates a library of technical documentation.
- Performs advanced diagnostics and maintenance on desktop devices when additional expertise is required.
- Assumes contractual management responsibilities, assists in requests for proposals, vendor selection, and contract monitoring.
- Works with cross-functional teams in the design and implementation of information technology.
- Assists in the training of other Information Systems personnel to improve their technical skills.
- Keeps current on new developments and techniques in information technology.
- Reports and refers network-related issues and escalations to the Senior Systems Engineer of Technology Services.
- Provided detailed technical documentation, including network diagrams, process flow charts, and procedural guidelines.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers, and directory services security.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Performs duties as assigned by the supervisor.
Computer Network Specialist
Virginia Commonwealth University School of the Arts in Qatar
Doha , Qatar
2015.07 - 2016.06
- Maintains the Voice-Over IP System, Wireless network, and storage server support which includes continuous oversight of adding new personnel, their phones, numbers, back-ups plus troubleshooting as required.
- Served as a backup to the Network and Systems Engineer.
- Provided 24x7 support for server and application-related infrastructure.
- Involved in supervising configuration and maintenance of routers, switches, firewalls, voice gateways, wireless access points, and network appliances.
- Executed network channeling, wireless configuration, and connectivity set up.
- Carried out problem identification, resolution, and general troubleshooting of network-related issues.
- Evaluated existing routing, LAN/WAN, network type, and security status and take measures to enhancement with the supervision of the Network Engineer.
- Repaired and replaced faulty or damaged network cabling as and when required.
- Conducted regular analysis and maintenance of voice, video, and data communication networks.
- Provided 2nd level help desk support and perform hardware and software installation and network configuration.
- Responsible for creating and managing Windows standard computer images.
Information Technology Analyst
Virginia Commonwealth University School of the Arts in Qatar
Doha , Qatar
2009.02 - 2015.06
- Worked as part of a proactive team of support staff responsible for delivering high-quality, customer-focused professional service.
- Providing the very highest level of technical support and customer service to the VCUQ Community.
- Build, set up, configure, and deployed computer images to faculty, staff, students, and lab computers.
- Supported High-end HP, Epson, Nashuatec scanners & printers, as well as 3D and UV printers.
- Responsible for monitoring, maintaining, and supporting applications such as Autodesk Licensing Server, AVG Anti-Virus Server & Client, Deepfreeze Server & Client, Print Server, Font Server, and Applications Licensing server.
- Responsible for creating Computer Standard Image.
- Research problems and technologies in direct support to solving client support requests.
- Identified, distinguished and prioritized incidents, problems, and changes required for the best resolution of client support requests.
- Provided customer-friendly end-user IT services to VCUQ students, faculty, and staff.
- Coordinated the escalation of user support needs.
- Responsible for recording, providing service for, and tracking computer-related services and equipment.
- Provide support by resolving walk-in requests and support calls from students, faculty, and staff.
- Thorough monitoring of all walk-in, email requests & Helpdesk tickets and work in close coordination with VCUQ Technology Services team members.
- Responsible for creating VCUQ standard computer images.
- Set up new computers, printers, installing VCUQ standard applications.
- Troubleshoot and replaces various hardware issues/components for desktops, laptops, and printers.
- Served as a backup of Systems Engineer in creating/adding VCUQ email for new faculty and staff.
- Performed equipment maintenance activities in a timely and efficient manner to maximize availability to students, faculty, and staff.
- Resolved technical failures promptly, automating application monitoring tools, and providing technical expertise for application upgrades.
- Creating technical documentation for the team, to aid with day-to-day support issues.
Information Services Support Analyst - MENA Region
ConocoPhillips
Doha , Qatar
2004.02 - 2008.07
- Delivered customer-friendly end-user IT services to the MENA region and Qatar Business Unit staff.
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists.
- Performed management and maintenance of existing systems as well as in investigating and developing new systems to meet Qatar BU staff needs.
- Handled PC and phone installations (Blackberry, Thuraya Satellite Phones, and AVAYA), movements, additions, or changes of PC systems and applications using the Common Operating Environment (COE) toolset.
- Assisted in critical system outages, software upgrades, and capacity planning.
- Ensured the development and maintenance of an effective IS control environment (full GIPA compliance).
- Coordinated the escalation of IS support needs.
- Set priorities for internal and external IS service providers to ensure systems availability, security, and data integrity.
- Responsible for total IS service delivery for the MENA region.
- Provided Offshore and Onshore IT support in local and regional business units.
- Researched, developed, and recommended system improvements that will simplify support to enhance the GIS service to the user community.
IT Support Analyst
Worley Qatar WLL, Doha
Doha , Qatar
2003.07 - 2004.07
- Resolved complex technical issues that arose on client computers.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates.
- Successfully administered user accounts, Exchange mailboxes, and security and distribution.
- Managed assets inventory and deployed desktop images to end-users.
- Handled incoming calls from clients and solved a variety of issues.
- Assisted major operating system upgrade for each desktop client in the company.
- Effectively made recommendations to IT users on the selection of hardware and software.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware, and network issues.
Education
Bachelor of Science - Information Technology
Lyceum of The Philippines University
Batangas City, Philippines 2021.08 - 2022.09
Skills
System Administration
Certification
Cisco Certified Network Associate – Security
Core Competencies
Proficient in the installation, configuration, managing deployment and implementation of:
· Cisco Router, Switch, and Next-Gen Firewall (Cisco FTD Firewall, Palo Alto Firewall)
· Windows OS, Mac OS
· Windows Server 2003, 2008, 2012 and 2019 (Exchange and Active Directory)
. Print Server (PaperCut)
· Cloud Computing, Cloud Networking, Virtualization
· Cisco Unified Communications Manager (Call Manager)
· Cisco Prime Infrastructure, Cisco Identity Service Engine, Cisco Wireless Controller, Cisco Firepower Management Center
· DeployStudio & SmartDeploy
· VMWare VSphere
· F5 Big-IP LTM
· Juniper Mist - Wireless Access Point
Timeline
Bachelor of Science - Information Technology
Lyceum of The Philippines University
2021.08 - 2022.09
Network Engineer
Virginia Commonwealth University School of the Arts in Qatar
2016.07 - Current
Computer Network Specialist
Virginia Commonwealth University School of the Arts in Qatar
2015.07 - 2016.06
Information Technology Analyst
Virginia Commonwealth University School of the Arts in Qatar
2009.02 - 2015.06
Information Services Support Analyst - MENA Region
ConocoPhillips
2004.02 - 2008.07
IT Support Analyst
Worley Qatar WLL, Doha
2003.07 - 2004.07
Certified Ethical Hacker
VMWare Certified Professional
Microsoft Certified IT Professional Enterprise Administrator
Cisco Certified Network Professional (Routing and Switching)
Cisco Certified Network Associate – Collaboration
Cisco Certified Network Associate – Security
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