Michaelangelo Manansala

Training includes: Exterior Panel Alignment, Panel Repair and Replacement, Welding and Cutting (MIG welding), Damage Analysis, Structural Alignment & Replacement, Refinishing Applications, Power Systems and Controls, Drive train and Related Systems, Vehicle Undercar and SRS, Custom Paint and Body work

• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Developed systems and procedures to improve operational quality and team efficiency.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Provided advice on different bank products and financial options.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

• Generated documentation and information required for customer shipments.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goal.