Michaelann Carlin
Senior Operations Leader
Charlotte,NC
Summary
Seasoned Operations leader with a proven track record of innovative strategic thinking and execution. Strong ability to achieve ideal business outcomes using a multidisciplinary approach. Imparts clear vision to guide cohesive, high-performing teams.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Manager, Sales Velocity & Order Management
Verizon Connect
Charlotte, NC
04.2019 - Current
- Leads 40+ person global multi-disciplinary Operations teams, supporting all contract revenue
- Engineers Go-To-Market strategy of new products by crafting Sales processing techniques while optimizing customer purchase experience
- Business lead on executive CRM & ERP projects, designing & implementing automation solutions
- Conducts financial and business impact analysis and recommendations for prioritization
- Ensures proper contracting standards are met for Risk & Compliance, Security, Legal, and Finance partners
Manager, Sales Enablement
Verizon Connect
Charlotte, NC
08.2017 - 04.2019
- Led national Sales Enablement team for largest Sales segments including but not limited to driving sales productivity, lead distribution, forecasting, reporting, and process improvement
- Increased per person Sales productivity by 23%
- Ensured proper tool sourcing, implementation, and configuration to drive Sales efficiency
Manager, Sales and Customer Support
Verizon Connect
Waltham, MA
05.2015 - 08.2017
- Built and motivated team of customer focused professionals to meet company SLAs
- Increased SLA attainment by 20%
- Conceptualized and built Sales Support team, involved in initial volume projection, team composition, and process development through rollout
- Integrated key aspects of fulfillment and inventory management into Customer Care
Sr. Regional Sales Administrator
Verizon Connect
Charlotte, NC
06.2013 - 05.2015
Customer Account Coordinator
Verizon Connect
04.2012 - 06.2013
Business Development Representative
Verizon Connect
06.2011 - 04.2012
Education
Master of Science - Environmental Studies & Sustainability
Unity College
Unity, ME 01.2020 - Current
Bachelor of Science - Management
Bentley University
Waltham, MA 09.2005 - 06.2009
Skills
Process Improvement
Strategic Thinking & Planning
Leadership
Sales Process Effectiveness
Project Management
Stakeholder Relations
Data & Trend Analysis
Operations Management
Technical Implementation
Self-Development
Additional Information
Outstanding Performer 2011 & 2016 | Panelist at Sales Conference 2014 | Panelist at Leadership Conference 2018 | “Act Right Now” Verizon Values Champion 2019 | Skills Development Host Sales Conference 2021
Timeline
Master of Science - Environmental Studies & Sustainability
Unity College
01.2020 - Current
Sr. Manager, Sales Velocity & Order Management
Verizon Connect
04.2019 - Current
Manager, Sales Enablement
Verizon Connect
08.2017 - 04.2019
Manager, Sales and Customer Support
Verizon Connect
05.2015 - 08.2017
Sr. Regional Sales Administrator
Verizon Connect
06.2013 - 05.2015
Customer Account Coordinator
Verizon Connect
04.2012 - 06.2013
Business Development Representative
Verizon Connect
06.2011 - 04.2012
Bachelor of Science - Management
Bentley University
09.2005 - 06.2009