Michaela Quin
....
Miwaukee,Wisconsin
Summary
Detail-oriented and highly organized administrative professional with a background in office management, scheduling, and team coordination. Currently pursuing a degree in Healthcare Administration, further strengthening expertise in office management and managerial responsibilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Wine Steward
Kroger Inc.
01.2024 - 09.2024
- Resolved customer questions and concerns regarding company policy, store inventory, and promotions
- Ensured storing and replenishing standards were met in accordance with company and statewide mandates
- Trained service staff on basic wine knowledge, proper use of equipment, and serving standards
- Partnered with management to implement and execute marketing strategies
- Organized wine tastings to increase sales and product awareness
Administrative Assistant
Onyx Clinical Research
12.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems
- Coordinated meetings and maintained busy calendars to ensure optimal time management
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Managed office supplies, coordinated vendor services, and supported daily operational tasks
Account Manager
Healthcare Services Group
07.2018 - 11.2021
- Developed and managed schedules for a 15-person team, accurately calculating vacation and overtime hours to optimize staffing and reduce scheduling conflicts
- Monitored inventory levels and processed monthly orders for facility supplies, ensuring uninterrupted operations
- Conducted performance evaluations using standardized company metrics, providing actionable feedback that drove improvements in team productivity
- Collaborated with department heads to achieve monthly targets, support employee recruitment and enhance client satisfaction
Education
Bachelor of Arts - Healthcare Administration
Capella University
Minneapolis, MN 09.2022 - Current
Skills
Time Management
Verbal & Written Communication
Office Software Proficiency
Problem-Solving
Adaptability
Event & Travel Coordination
Client Relations
Cross-functional collaboration
Timeline
Wine Steward
Kroger Inc.
01.2024 - 09.2024
Bachelor of Arts - Healthcare Administration
Capella University
09.2022 - Current
Administrative Assistant
Onyx Clinical Research
12.2021 - 01.2024
Account Manager
Healthcare Services Group
07.2018 - 11.2021