Detail-oriented and highly organized administrative professional with a background in office management, scheduling, and team coordination. Currently pursuing a degree in Healthcare Administration, further strengthening expertise in office management and managerial responsibilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Wine Steward
Kroger Inc.
01.2024 - 09.2024
Resolved customer questions and concerns regarding company policy, store inventory, and promotions
Ensured storing and replenishing standards were met in accordance with company and statewide mandates
Trained service staff on basic wine knowledge, proper use of equipment, and serving standards
Partnered with management to implement and execute marketing strategies
Organized wine tastings to increase sales and product awareness
Administrative Assistant
Onyx Clinical Research
12.2021 - 01.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems
Coordinated meetings and maintained busy calendars to ensure optimal time management
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
Developed and managed schedules for a 15-person team, accurately calculating vacation and overtime hours to optimize staffing and reduce scheduling conflicts
Monitored inventory levels and processed monthly orders for facility supplies, ensuring uninterrupted operations
Conducted performance evaluations using standardized company metrics, providing actionable feedback that drove improvements in team productivity
Collaborated with department heads to achieve monthly targets, support employee recruitment and enhance client satisfaction
General Manager/Customer Service/Bookkeeper at Stan's Industrial ManufacturingGeneral Manager/Customer Service/Bookkeeper at Stan's Industrial Manufacturing