Michael Shariff Sr.
Kissimmee
Summary
Results-oriented Customer Success leader with a demonstrated history of achieving significant growth in client retention and revenue. Proven ability to build strategic partnerships with key accounts, implement data-driven initiatives to optimize customer lifecycle management, and lead high-performing teams. Adept at identifying and capitalizing on emerging trends to drive customer satisfaction and loyalty. Passionate about fostering a culture of innovation and continuous improvement within organizations.
Overview
9
9
years of professional experience
Work History
Onboarding Process Manager
Taylor Wiz Marketing
11.2024 - Current
- Lead and optimize the onboarding experience for new team members and partners, improving retention and productivity.
- Develop training and standard operating procedures to streamline integration processes.
- Coordinate cross-department collaboration to enhance efficiency in onboarding workflows.
- Track key performance metrics to evaluate the effectiveness of onboarding strategies.
Solutions Advisor
ADT Inc.
01.2025 - Current
- Drive sales growth by offering tailored security solutions to residential and commercial clients.
- Conduct consultations to assess customer needs and recommend appropriate security packages.
- Utilize CRM tools to track leads, follow up with prospects, and enhance client engagement.
- Collaborate with internal teams to ensure seamless installation and customer satisfaction.
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
Account Manager
Bastion Insurance Brokerage Inc.
11.2015 - 09.2024
- Spearheaded strategic management of 30+ key accounts, driving a 60% profit margin increase through streamlined policy adjustments and efficient form completion.
- Optimized financial logistics using data-driven insights, achieving a 15% increase in operational efficiency.
- Developed and executed customer retention strategies, leading to a 25% increase in client retention within six months.
- Collaborated with cross-functional teams to design marketing campaigns, increasing brand awareness and generating a 20% rise in new client acquisition.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Bachelor of Science - Criminal Justice
St. John's University
Jamaica, NY05-2008
Skills
- Customer Success & Account Management
- Sales & Business Development
- CRM & Data Analytics
- Project Management
- Onboarding & Training
- Marketing Strategy Development
- Microsoft Office Suite & Salesforce
- Operational excellence
- Client relationship management
Timeline
Solutions Advisor
ADT Inc.
01.2025 - Current
Onboarding Process Manager
Taylor Wiz Marketing
11.2024 - Current
Account Manager
Bastion Insurance Brokerage Inc.
11.2015 - 09.2024
Bachelor of Science - Criminal Justice
St. John's University
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