Michael Bai-attilla
Healthcare
Laurel,MD
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Patient Experience Manager
Morrison Healthcare Food Services
Baltimore, MD
10.2023 - Current
- Provided exceptional customer service to patients and their families.
- Coordinated with staff members to ensure a positive patient experience throughout all departments.
- Ensured compliance with regulatory guidelines for patient care and safety standards.
- Maintained accurate records of patient feedback and complaints in order to track trends and identify areas for improvement.
- Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
- Conducted regular site visits at various locations within the healthcare system in order to evaluate the quality of care received by patients.
- Created reports summarizing data from surveys conducted with patients regarding their experiences at the facility.
- Identified potential issues or problems that could negatively impact the patient experience and worked closely with staff members on solutions.
- Cultivated relationships with community partners in order to create more comprehensive services for patients.
Specimen Processing Laboratory Technician
Walter Reed Research Institute with the Henry Jackson Foundation
Silver Spring, MD
02.2022 - 09.2023
- Managed inventory levels and ensured stock was available when needed.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Analyzed data using various software programs including Microsoft Excel and Laboratory Information Systems
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Perform general laboratory instrument operations and maintenance activities
- Participated in regular team meetings to discuss progress on projects or tasks.
- Supervised staff members, providing guidance and training as needed.
Wellness Coordinator
Capital Integrative Health
Bethesda, MD
08.2021 - 02.2022
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Implemented appointment schedules and guidelines for a total of five medical specialists and physicians
- Prepared patient charts prior to visits as well as updated records after each visit.
- Reviewed patient accounts on a regular basis to ensure the accuracy of billing data.
- Processed payments for services rendered and collected co-payments.
- Acted as liaison between physicians, staff members, patients, families, and third-party payers.
- Facilitated communication among healthcare teams including nurses, physicians, and therapists.
Virtual Registrar
HCA Healthcare Inc.
Richmond, VA
05.2021 - 08.2021
- Monitored the registration process to ensure that all required forms were completed and signed.
- Assisted in resolving issues related to insurance coverage, billing, and coding.
- Created new patient accounts and maintained existing account information.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Performed data entry of patient demographic information into Meditech electronic health record system.
- Collaborated with departmental staff members to ensure timely completion of paperwork associated with admissions, discharges, and transfers.
- Accessed patient charts to collect, abstract, and extrapolate patient data.
Fitness Specialist
Self-employed
Richmond, VA
08.2020 - 05.2021
- Developed customized fitness plans for clients based on individual goals and needs.
- Created daily workout routines tailored to clients' physical abilities, interests, and health conditions.
- Conducted assessments of clients' body composition, strength, cardio-respiratory endurance, flexibility and balance.
- Demonstrated proper technique in the use of exercise equipment and free weights.
- Monitored participants during workouts to ensure safety standards were met at all times.
- Evaluated progress of each client's program and made adjustments accordingly when needed.
- Explained the benefits of regular physical activity to motivate individuals to stay active.
- Tracked attendance records for personal training sessions.
- Scheduled class times and appointments according to client availability.
Patient Care Coordinator
Pivot Physical Therapy
Richmond, VA
01.2020 - 08.2020
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment, and providing support throughout the session.
- Collaborated with PT to assist in assessment and modifications to plan of care.
- Liaised with physical therapist to deliver appropriate therapy according to care plan.
- Kept detailed records of patient physical therapy treatments and improvements.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Answered patient questions promptly through email, phone and in person.
Contracted Health Sports Camp Supervisor
The St. James
Springfield , VA
03.2019 - 12.2019
- Planned and organized daily activities for campers, including sports and recreational games.
- Ensured the safety of all participants during every activity.
- Supervised group activities while maintaining a safe environment at all times.
- Encouraged teamwork and cooperation through active participation in all activities.
- Communicated effectively with parents regarding their child's progress at camp.
- Performed first aid when necessary for minor injuries incurred during playtime.
- Created educational opportunities that taught campers about nutrition, physical fitness, health awareness, self-esteem building, and more.
- Documented and notified the Director of Recreational Activities of incidents, accidents, and supply needs.
- Attended weekly staff meetings to discuss issues concerning safety, morale, scheduling changes, or other matters pertaining to the successful operation of the sports camp program.
Education
Bachelor of Science - Health And Exercise Science
Virginia Commonwealth University
Richmond, Virginia12.2019
Skills
- Interpersonal and Written Communication
- Medical Laboratory Procedures
- Electronic Records Management
- Patient Care and Education
- Healthcare Operations
- Inventory Management
- Office Administration
- Payment Collection
- Patient Flow Management
- Schedule Development
- Training and Mentoring
- Decision-Making
- Electronic Health Records Systems (Epic, Charm, Meditech, LIMS)
- Invoice Preparation and Processing
- Customer Service
- Medical Terminology Understanding
- Data Entry
- Quality Control Checks
- Coaching
- Attention to Detail
- Documentation and Reporting
- Leadership
- Teamwork and Collaboration
- Spreadsheet Tracking
- Microsoft Office Expertise
Certification
- ACSM Certified Exercise Physiologist (2020-2021)
Affiliations
- Residential Volunteer (Mill Creek Residences)
- Youth Ministry Team Lead
- Red Cross Volunteer
- Homeless Ministry Volunteer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Systems Patient Experience Manager
Morrison Healthcare Food Services
10.2023 - Current
Specimen Processing Laboratory Technician
Walter Reed Research Institute with the Henry Jackson Foundation
02.2022 - 09.2023
Wellness Coordinator
Capital Integrative Health
08.2021 - 02.2022
Virtual Registrar
HCA Healthcare Inc.
05.2021 - 08.2021
Fitness Specialist
Self-employed
08.2020 - 05.2021
Patient Care Coordinator
Pivot Physical Therapy
01.2020 - 08.2020
Contracted Health Sports Camp Supervisor
The St. James
03.2019 - 12.2019
Bachelor of Science - Health And Exercise Science
Virginia Commonwealth University