Michaela Williams

VMS Manager May 2022 - Current

MSP Billing Supervisor Aug 2021 - May 2022

• Promoted to VMS Manger after process improvement success of developing a manual cash apps process in lieu of a broken cash apps tool. This provided multiple teams the ability to correctly apply cash received
• Built and managed a reconciliations team of 9 from the ground up serving 268 MSP and VMS accounts and accounting for $489M of yearly revenue
• Created a recon process, providing account discrepancy data to sales and C-Suite executives to determine areas of financial risk and areas needing collection
• Collaborated with the sales field by booking bi-weekly meetings to track all issues across 5 separate brands and provide info on needed action items
• Developed and implemented financial models to analyze complex information and assess health of organization.
• Set meetings and built relationships with clients on past due accounts to successfully negotiate collection of past due revenue
• Discovered double billing and pay errors, incorrect sales tax conversions, and unpaid sales tax and coordinated follow up meetings until their resolution preventing a $2M sales tax bill
• Reported to the VP, MSP Staffing & Business Service, Senior Director of MSP Billing Services, & Director of AR & Credit Control
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

Accounts Receivable & Billing Supervisor MAY 2021 – AUG 2021
Accounts Receivable Lead JULY 2020 – MAY 2021

• Supervised 6 specialists that served the top revenue grossing accounts in the company
• Provided accurate reports and analysis on financial data and metrics such as cash forecasting, collections goals, and cash application goals
• Organized weekly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices
• Maintained client relationships to ensure third party billing activities were completed and to address any concerns
• Reviewed KPIs, dashboards, & standardized reports, to identify areas requiring attention
• Set goal meetings to ensure the team was on target for accomplishing professional and personal goals
• Advised managers on department processes needing improvement
• Fielded any escalation calls including invoicing complaints or questions and insured timely resolutions

Senior A/R & Billing Specialist DEC 2019 – JULY 2020

A/R & Billing Specialist FEBUARY 2019 – DEC 2019

• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• High volume billing consisting of monthly PO, SOW, and Client System / VMS invoicing
• Answered client requests for monthly billing projections and invoice estimates
• Tracked PO funding amounts and ensures funding is obtained in a timely manner
• Followed up overdue payments and payment plans from clients to establish good cash flow.

Senior Verification Specialist NOV 2018 – FEB 2019

Verification Specialist MARCH 2018 – NOV 2018

• Verified contractor timesheets to ensure correct payout and that billing had the proper backup documentation for collection
• Communicated with Account Managers and Recruiters to get proper commission and billing documents submitted