Michaelayne Strickland
Claremore
Summary
Professional in the hospitality industry with proven background in managing waitstaff and enhancing restaurant operations. Leveraged leadership skills to optimize staff performance and ensure guest satisfaction. Highly reliable team player with a focus on adaptability and achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waitstaff Manager
Eggberts Claremore (Matt Willis)
02.2011 - Current
- Oversaw daily operations of waitstaff, ensuring seamless service and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented new training protocols, enhancing team performance and efficiency.
- Conducted regular performance evaluations to identify areas for improvement.
- Analyzed feedback to refine service strategies and enhance guest satisfaction.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Education
Bachelor of Science - Nursing
Rogers State University
Claremore, OK12-2026
Skills
- Policy enforcement
- Workplace safety
- Collaborative mindset
- Staff motivation
- Complaint handling
- Hygiene standards
- Customer service management
- Guest service
- Customer relationship management
Accomplishments
- Documented and resolved multiple styled issues, which led to better outcomes and happier clients/customers.
- Supervised a team of 20+ staff members.
- Achieved employee and customer satisfaction through effectively helping with and understanding the concerns and what may make it a better place for everyone.
Certification
- [CPR] Training - October 2014 until October 2016.
- [CPR] Training - December 2023-December 2025.
Languages
English
Professional Working
Timeline
Waitstaff Manager
Eggberts Claremore (Matt Willis)
02.2011 - Current
Bachelor of Science - Nursing
Rogers State University
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