Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Michael B. Evans
New Hartford,NY
Work Preference
Summary
Dynamic operations and sales professional with a proven track record at Fed Ex Ground, excelling in customer relationship management and team development. Skilled in optimizing workflows and enhancing operational efficiency, I consistently achieve goals while fostering employee engagement and collaboration. Recognized for driving significant improvements in delivery performance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Manager on Duty/Driver
Fed Ex Ground
11.2021 - Current
- Managing daily operations and monitored performance metrics, optimizing routes, ensuring compliance with safety protocols and Fed Ex policies.
- Coordinated workflow schedules to optimize productivity and meet operational goals.
- Oversaw and trained new drivers on company policies, operational procedures and safety protocols, fostering a culture of safety.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Enhanced team morale by providing support and assistance during peak delivery periods.
Field Sales Representative
Indium
06.2021 - 11.2021
- Developed, cultivated and maintained prospective and existing customers to generate product orders and services.
- Reviewed daily and nightly product offerings, including their respective markets and product attributes.
- Responded to customer requests for product data, specifications and service information as needed/requested by customers and the market place.
- Built relationships with key decision makers and influencers with existing and target accounts.
- Collaborated with internal departments.
Sales Representative
Zimmer Biomet
05.2018 - 06.2020
- Responsible for promoting a vast continuum of orthopedic products throughout Central NY territory.
- Developed and maintained strong relationships with healthcare professionals to drive product adoption.
- Organized workshops, conducted product demonstrations and trainings for surgeons, medical administration and staff, enhancing user proficiency and satisfaction.
- Observed and contributed to multiple orthopedic surgeries, enhancing procedural effectiveness and patient care.
- Worked collaboratively with members of our sales team and clients to identify opportunities to increase sales volume and profit.
Account Manager Associate
Applied Medical
05.2015 - 04.2018
- Effectively promoted and sold Applied Medical's Continuum of Care to General and Orthopedic Surgeons, Urologists, OBGYNs and ENTs.
- Consistently met quarterly quotas.
- Successfully persuaded surgeons and converted multiple accounts to implement new techniques and products.
- Collaborated with hospital administration, doctors and staff to build relationships, increase accessibility and gather preferences.
- Managed accounts throughout Central and Northern New York.
Project Coordinator/Key Account Manager
Fortus Healthcare Group, Inc
11.2012 - 04.2015
- Collaborated with dialysis professionals recruiting, coaching and placing potential new employees within the company.
- Developed network opportunities for future job placements through referencing and marketing.
- Managed existing accounts to fill a range of client needs in diverse demographics requiring varying degrees of experience and education.
Full Line Representative
Legacy Medical
01.2006 - 10.2012
- Responsible for the marketing sales and service of Zimmer Operating Room instruments, spinal instrumentation, biological spinal implants and allografts.
- Consultant to various surgical specialists including General Orthopedists, Orthopedic Spine Surgeons, Neuro surgeons and Pain Management Physicians throughout the Albany, Utica, Cooperstown, Syracuse and Watertown areas.
- Established, negotiated and maintained contract compliance through interaction with Material and Purchasing Management.
- Focused on specialty niche products and new technology, including Hemaclear, Richard Wolf and JoiMax endoscopic spinal procedures creating opportunity and demand for application of novel products.
- Hosted cadaver labs for Neurosurgeons, Orthopedic Surgeons and Pain Management Physicians to learn new procedures and modalities.
- 2010 Recipient of Largest Number of New Customers.
Primary Care Professional Representative
Merck and Co.
06.2002 - 12.2005
- Promoted Zocor, Vioxx and Cozaar/ Hyzaar in a highly penetrated managed-care environment, managed a call Deck of various specialties in Central, Southern and Eastern New York.
- Cultivated strong relationships with clients to enhance product knowledge and customer satisfaction.
- Developed tailored solutions based on client needs, improving service delivery and retention rates.
- Led training sessions for new representatives, fostering team collaboration and performance excellence.
- Implemented feedback systems to optimize communication strategies and address client concerns effectively.
- Collated and distributed shared data for Zocor to coworkers and management.
- Retained largest competitor to lowest new prescription share in the region.
- Suppressed market share of new competitors to nearly lowest in region.
- Recipient of 2004 Excel Share Change Award
Education
Bachelor of Science - Business Management
State University of New York Institute of Technology
Utica, NYAssociate of Arts - Liberal Arts
Saddleback College
Mission Viejo, CASkills
- Customer Relationship and Service Focus
- Operations, Sales and Marketing Management
- Staff Management, Training, Mentoring and Development
- Employee Engagement
- Goal Oriented/Task Delegation
- Team building
- Performance/Workflow Management
- Teamwork and Collaboration
- Operational Efficiency/ Inventory Tracking and Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager on Duty/Driver
Fed Ex Ground
11.2021 - Current
Field Sales Representative
Indium
06.2021 - 11.2021
Sales Representative
Zimmer Biomet
05.2018 - 06.2020
Account Manager Associate
Applied Medical
05.2015 - 04.2018
Project Coordinator/Key Account Manager
Fortus Healthcare Group, Inc
11.2012 - 04.2015
Full Line Representative
Legacy Medical
01.2006 - 10.2012
Primary Care Professional Representative
Merck and Co.
06.2002 - 12.2005
Bachelor of Science - Business Management
State University of New York Institute of Technology
Associate of Arts - Liberal Arts
Saddleback College