Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael B. Falstreau Jr.

Miami,FL

Summary

Results-driven behavioral health professional with certifications in addiction counseling (CAC, ICADC) and peer support (NCPS). Proven expertise in conducting comprehensive psychosocial assessments, developing individualized treatment plans, and delivering evidence-based interventions in various settings. Skilled in crisis intervention, group facilitation, and interdisciplinary collaboration to improve client outcomes. Strong commitment to ethical standards, trauma-informed care, and culturally responsive practice. Currently pursuing a Bachelor of Social Work (BSW) to enhance clinical competencies and advance in mental health and substance use treatment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Addictions Counselor (CAC)

TLC Recovery Center of South Florida
01.2023 - Current
  • Conduct thorough assessments to understand clients' addiction history, mental health, and other relevant factors.
  • Evaluate the severity of addiction and develop personalized treatment plans.
  • Maintain accurate and up-to-date client records, documenting progress, treatment interventions, and any relevant information.
  • Ensure compliance with confidentiality and privacy regulations.
  • Respond promptly to crises and emergencies, providing immediate support and coordinating appropriate interventions.
  • Provide one-on-one counseling sessions to clients, offering support, guidance, and coping strategies.
  • Facilitate group therapy sessions to foster a sense of community and shared experiences.
  • Educate clients on the nature of addiction, recovery processes, and coping mechanisms.
  • Implement preventive measures to reduce the risk of relapse.
  • Advocate for clients' needs and rights within the healthcare system.
  • Assist in accessing additional resources and services as necessary.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.

Lead Patient Access Representative

Holy Cross Hospital
07.2021 - 12.2022
  • Maintained all recurring and new patient accounts and information by pre-registering and registering, including account re-visits and rollovers for the beginning of each month.
  • Check in incoming patients, scheduling patients for physical and occupational therapy.
  • Verifying insurance (commercial and federal) and explaining benefits to new patients.
  • Work hand in hand with the Orthopedic Doctors in providing the care for our patients; along with our occupational and physical therapist in educating and treating patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Greeted and assisted patients with check-in procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Access Representative 2

Palmetto General Hospital
02.2019 - 07.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered support to medical staff in completion of patient paperwork.

Education

Bachelor of Science - Social Work

Walden University
Minneapolis, MN
08-2026

Skills

  • Crisis Intervention
  • Client Assessments
  • Treatment Planning
  • Individual Counseling
  • Family Therapy
  • Substance Abuse Intervention Skills
  • Documentation Proficiency
  • Referral Coordination
  • Client Advocacy
  • Group Facilitation
  • Therapeutic Modalities
  • Behavior Modification

Certification

  • NCPS - National Certified Peer Specialist (NCPS-200046)
  • CAC - Certified Addiction Counselor (CAC.100508)
  • ICADC - International Certified Alcohol and Drug Counselor (ICADC.0000152)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Certified Addictions Counselor (CAC)

TLC Recovery Center of South Florida
01.2023 - Current

Lead Patient Access Representative

Holy Cross Hospital
07.2021 - 12.2022

Patient Access Representative 2

Palmetto General Hospital
02.2019 - 07.2021

Bachelor of Science - Social Work

Walden University

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