Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
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Michael B. Jordan

Amelia,OH

Summary

Dynamic and results-driven professional with extensive experience at RDI Marketing Solutions and Kings Electric Services. Proven expertise in electrical troubleshooting and exceptional communication skills. Successfully managed operations and enhanced customer satisfaction, while consistently delivering high-quality service and support. Adept at interpreting blueprints and fostering collaborative team environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Electrician Apprentice

Kings Electric Services
Lebanon, OH
11.2023 - Current
  • Learn daily from journeyman and master electrician
  • Identify, troubleshoot, and assist with repairs of equipment and electrical faults
  • Traveling out to various public and private spaces to assist the master electrician
  • Interpreting blueprints and schematics
  • Complete electrical installations and carry out various maintenance duties
  • Working irregular hours and overtime when required
  • Communicate with clients in a professional, courteous manner at all times
  • Collaborate with construction workers, plumbers, and other crew members

Customer Service Specialist

RDI Marketing Solutions
Milford, OH
09.2021 - 09.2023
  • Assist customers via email and phone communication
  • Utilize Salesforce and similar programs for data and record keeping
  • Aid the team in answering questions and providing an optimal customer experience

Operations Supervisor

RDI Marketing Solutions
Blue Ash, OH
03.2015 - 09.2021
  • Manage the productivity of 130 agents
  • Facilitate the recruitment and hiring of employees
  • Communicate with clients for ongoing campaign needs
  • Draft daily reports for clients and staff

Account Manager

RDI Marketing Solutions
Milford, OH
03.2011 - 03.2015
  • Assisted retailers in utilizing financing options
  • Educated clients on steps for program success
  • Maintained a Book of Business

Telecommunications Sales Representative

RDI Connect
Blue Ash, OH
08.2010 - 03.2011
  • Facilitated sales for Discover Card
  • Scheduled appointments for HSBC via telephone contact
  • Facilitated sales of Identity Theft Protection

Department Head

The Home Depot
Cincinnati, OH
08.2006 - 07.2010
  • Aided customers in product education and selection
  • Operated a forklift for order retrieval
  • Maintained and stocked lumber department

Lead Operator

ATI Glass
Batavia, OH
04.2000 - 08.2006
  • Managed the Production Team
  • Prepared and filed daily production reports
  • Operated machinery necessary for auto glass production

Education

Some College (No Degree) - Electrician Certification

IEC Cincinnati
Cincinnati, OH

Skills

  • Electrical troubleshooting
  • Blueprint interpretation
  • Equipment maintenance
  • Electrical installations
  • Customer service
  • Communication skills

Certification

  • OSHA 10
  • CPR
  • First Aid
  • Forklift
  • Lock-Out/Tag-Out
  • Scissor Lift
  • Boom Lift
  • Tele-Handler and Industrial Forklift

Volunteer Experience

Youth Leader, 01/12-12/14, John Wesley United Methodist, Forest Park, OH

         Directed monthly basketball program

         Mentored teenagers individually and in group settings  

         Aided in the organization and facilitation of mission trips to Nashville, TN and Daytona, FL

         Led weekly Sunday Morning class for male teenagers

Interim Youth Director, 01/14-12/15 Vineyard Cincinnati at Eastgate, Cincinnati, OH

         Directed and planned weekly group meetings for youth, Aided in the facilitation of local missions

      Facilitated monthly off-campus events for youth to engage with the community

References

References available upon request.

Timeline

Electrician Apprentice

Kings Electric Services
11.2023 - Current

Customer Service Specialist

RDI Marketing Solutions
09.2021 - 09.2023

Operations Supervisor

RDI Marketing Solutions
03.2015 - 09.2021

Account Manager

RDI Marketing Solutions
03.2011 - 03.2015

Telecommunications Sales Representative

RDI Connect
08.2010 - 03.2011

Department Head

The Home Depot
08.2006 - 07.2010

Lead Operator

ATI Glass
04.2000 - 08.2006

Some College (No Degree) - Electrician Certification

IEC Cincinnati
Michael B. Jordan