Michael B Lewis

• Analyzed critical customer data to identify solutions and promote growth
• Developed on-point solutions and expedited resolutions for customers' problems and complaints
• Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities
• Liaised with assigned accounts to review business operations and track progress toward objectives
• Coordinated successful account management efforts with front-line team members
• Conducted cost-benefit and needs analyses of current and potential customers to match services
• Increased profitability and revenue by generating $[Amoun in sales

• Monitored over 30 employee work tasks while installing, aligning and balancing new equipment for projects.
• Provided guidance to management regarding project bids for onsite improvements.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Organized ongoing maintenance schedules to boost system performance.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Rolled out improved training programs for maintenance employees.
• Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms

• Increased sales by 50% with execution of full sales cycle processing from initial lead processing through conversion and closing
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Motivated team members to meet and exceed sales targets
• Achieved 100% of monthly quota and grew sales to $1.5 million in first year
• Provided extensive support in sales, technical and business areas to key accounts
• Expanded sales by 50% by facilitating client satisfaction and renewing customer relations
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals
• Achieved client loyalty through consistent quality, productivity, service and proactive management
• Managed and maintained client book of accounts and weekly sales records
• Resolved issues quickly and professionally to retain over 100% of clients

• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Partnered with vendors and suppliers to effectively manage and budget for over $3 million in inventory
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Implemented policies and standard operating procedures for continuous improvement
• Planned daily operational strategies, including delivery routing, team workflow and promotional initiatives
• Assessed, optimized and elevated operations to target current and expected demands

• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
• Generated leads and cold called customers each week to set up appointments and bring in new business
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverable
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
• Immediately addressed problems with customers to promote speedy resolution

• Managed day to day field operation, mediate between contracted clients guest, organized schedule shuttles from hotels to theme parks
• Supported upper management with decision making in regards to operation as a whole
• Supervised 400+ motor coach operators, 325 town cars drivers , 200 shuttle van drivers, over 600 cab drivers to ensure highest quality of service was rendered
• Directed the work of 1000 employees, including 200 direct reports