Michael B. Watchman
Durango,CO
Summary
Knowledgeable manager enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style, professionalism, resourceful mindset, and flexible team-player. Offering ten years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Strater Hotel
Durango, United States
06.2022 - Current
- Responsible for daily profits that averaged $16,000 per day.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk client records and sensitive information.
- Generated and presented forecasting reports to prepare for future business operations.
- Monitored payroll and prepared weekly employee work schedules for team members.
- Attended weekly staff meetings for quality control, accountability, and strategy models.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Lead by example to create and fun, fast-paced, and efficient work environment.
Assistant General Manager
Lincoln Hotel Group / Holiday Inn Express
Durango, CO
10.2020 - 06.2022
- Ensures high level of customer satisfaction and quality control.
- Resolved problems promptly to elevate customer approval.
- Schedule, organize activities, and assign responsibilities to employees to ensure productivity.
- Increased REVPAR by efficient room rate planning.
- Maintains detailed account files and trace systems.
- Effectively developed relationships within communities to strengthen and expand customer base.
- Build and strengthens relationships with existing and new customers.
- Ability to understand, execute, and support Lincoln Hotel Group’s standards and Lincoln Hotel Group’s service culture.
- Partake in financial activities including establishing room rates, setting budgets, accounts payable, and assigning funds to departments.
Data Analyst Mentee
American Indigenous Business Leaders
Houston, TX
08.2021 - 04.2022
- Primary goal of program was to provide mentees with professional resources during the fall 2021 and spring 2022 semesters.
- Created formal relationships between the Chevron finance team and Native American students pursuing an MBA.
- Developed program members.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented business workflows for stakeholder review.
Express Lane Manager
Durango Motor Company
Durango, CO
08.2019 - 08.2020
- Managed team of 10 quick lube advisors and technicians.
- Maintained staff by scheduling, recruiting, selecting, orienting, and training employees.
- Trained new service advisors on customer engagement and sales tactics.
- Consulted with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Inform customers about potential cost savings and warranty protections.
- Inform customers of changes in service or when their vehicle is ready to be picked up.
Ambassador Manager
Fort Lewis College
Durango, CO
05.2015 - 08.2019
- Provided outgoing, friendly, and approachable service to potential students.
- Articulated personal positive experiences at Fort Lewis College.
- Directed personal and group tours (up to 75) of Fort Lewis College campus for potential students.
- Liaison between potential students and Director of Admissions.
- Trained new ambassadors to lead campus tours.
- Performed data entry and administrative support including accurate entry of prospective student’s confidential information.
- Responsible for highly sensitive information via Hobsons software application.
Sales Manager
Monument Kirby
Farmington, NM
02.2013 - 12.2014
- Managed small group of 4-7 Sales Representatives daily.
- Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled
- Mentored and assisted sales representatives to secure demonstration appointments, present product to customers, close sale, and write up sales credit contracts.
- Oversee sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives and monitor progress regularly
- Averaged $15,000 in weekly sales /$3,500 in weekly commission.
Education
MBA -
Grand Canyon University
Phoenix, AZ12.2024
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ12.2024
Bachelor of Arts - Business Management
Fort Lewis College
Durango, CO05.2021
Skills
- Data Analysis
- Strong Work Ethic
- Attention to Detail
- Decision Making
- Data Compiling
- Spreadsheet Development
- Customer Communication
- Budgeting and Forecasting
- Staff Training
- Teamwork and Leadership
- Payment Processing
- Complaint Resolution
- Training and Mentoring
- Inventory Oversight
- Staff Supervision
- Report Preparation and Analysis
- Monthly and Annual Journal Entries
- Inventory Verification
Affiliations
- President, Native American Alumni Chapter, Fort Lewis College,
- Board Member, City of Durango's Natural Lands Preservation Advisory Board
- Fort Lewis College, FLC Voices Cover Model
- Honorable Mention, “Durango Pedal Pub”, FLC Hawk Tank Business Plan Competition
Timeline
Front Desk Manager
Strater Hotel
06.2022 - Current
Data Analyst Mentee
American Indigenous Business Leaders
08.2021 - 04.2022
Assistant General Manager
Lincoln Hotel Group / Holiday Inn Express
10.2020 - 06.2022
Express Lane Manager
Durango Motor Company
08.2019 - 08.2020
Ambassador Manager
Fort Lewis College
05.2015 - 08.2019
Sales Manager
Monument Kirby
02.2013 - 12.2014
MBA -
Grand Canyon University
Master of Science - Leadership
Grand Canyon University
Bachelor of Arts - Business Management
Fort Lewis College
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