Summary
Work History
Education
Skills
Timeline
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Michael Belvin

Austin,TX

Summary

Dedicated and results-driven professional with a strong foundation in customer support, customer service, and sales roles. Possessing a solid grasp of business operations and exceptional organizational skills with a keen eye for detail. Highly proficient in utilizing technology and software tools to streamline processes and enhance productivity.

Work History

Support Specialist

Bloomerang
2022 - Current
  • Responded to customer inquiries and assisted them with using the Bloomerang product
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Troubleshot software and network issues to identify and rectify discrepancies.
  • Communicated with clients to verify roots and causes of software problems.

Account Associate

Bloomerang
2021 - 2022
  • Guided new prospects through the full sales cycle from needs assessment to demo and closing.
  • Organized and managed sales pipeline in Salesforce.
  • Tailored software packages to the needs of customers and created proposals.
  • Collaborated with other departments to ensure a smooth transition from Sales to Implementations.

Executive Assistant

Music City Roofers
2020 - 2021
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Visited work sites to conduct quality control inspections and monitor contractor performance
  • Updated spreadsheets used CRM software to track, analyze, and report on sales data.
  • Handled confidential and sensitive information with discretion and tact.

Customer Development Representative

Power Home Remodeling
2020
  • Used outbound sales techniques to reach new prospects
  • Utilized latest information systems and business analytical tools to support decision-making.
  • Monitored sales and other performance indicators and took action to improve performance.
  • Built relationships with other departments to reach sales goals.

Shift Lead & Bartender

Martin's BBQ Joint
2018 - 2020
  • Completed store opening and closing procedures and balanced tills.
  • Organized product displays and managed the ordering of inventory.
  • Conducted employee interviews and managed schedules.
  • Trained and mentored new employees to maximize team performance.

Valet Captain

The Westin Hotel
2016 - 2018
  • Executed high quality valet operations and upheld professional standards.
  • Trained new valet attendants to locate and retrieve vehicles safely and quickly to minimize customer wait times.
  • Resolved customer complaints through calm, constructive communication.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Education

BBA -

Belmont University
Nashville, TN
2021

Real Estate License -

Rockwell Institute
Seattle, WA
2016

Associate of Arts & Sciences -

Bellevue College
Bellevue, WA
2013

Skills

  • Microsoft Office Suite
  • Google Suite
  • Salesforce
  • SaaS Sales Operations
  • SaaS Support
  • Bloomerang
  • Acculynx
  • Quickbooks
  • Creative Problem Solving
  • Attention to Detail
  • Communication
  • Fast Learning
  • Organization
  • Customer Service
  • Time Management

Timeline

Support Specialist

Bloomerang
2022 - Current

Account Associate

Bloomerang
2021 - 2022

Executive Assistant

Music City Roofers
2020 - 2021

Customer Development Representative

Power Home Remodeling
2020

Shift Lead & Bartender

Martin's BBQ Joint
2018 - 2020

Valet Captain

The Westin Hotel
2016 - 2018

BBA -

Belmont University

Real Estate License -

Rockwell Institute

Associate of Arts & Sciences -

Bellevue College

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Michael Belvin