Michael Booth

Work History

Shift Leader/Cashier Team Lead

Pilot Flying J Travel Center

04.1992 - 08.2025

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Streamlined communication between team members, which helped in resolving issues more quickly.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Operated POS cash register and equipment to collect payments.
Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Monitored areas for security issues and safety hazards.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Processed refunds and exchanges in accordance with company policy.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Learned duties for various positions and provided backup at key times.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Summary

Overview

Work History

Shift Leader/Cashier Team Lead

Education

Regular

Skills

Work Availability

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