Michael Brito
Phoenix,AZ
Summary
Focused Project Manager adept at planning, managing and maintaining continuous communications with various project stakeholders. Experienced in coordinating HVAC projects keeping them efficient and in accordance with company quality standards. Applying a creative and analytical approach to Project Management for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering teams and teammates to excel in performance.
Overview
14
14
years of professional experience
Work History
Project Manager - Air Distribution
Varitec Solutions
07.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Equipment Project Manager
Trane Technologies
11.2018 - 06.2022
- Manage assigned projects, establish schedules and project parameters by reviewing accuracy of project proposals and submittals.
- Responsible for maintaining the accuracy of purchase orders and change orders ensuring expenses were within project scope.
- Create and retain accurate and comprehensive records of each project through internal systems, ensuring pertinent documents and conversations related to the project are captured.
- Coordinate with clients and manufacturers to ensure project deadlines align by maintaining constant communication with all stakeholders.
- Responsible for project cash-flow management, progress billing, collections support & monitoring and resource management.
- Communicate with clients to maintain customer satisfaction by investigating issues and implementing corrective actions.
- Helped with onboarding teammates to generate project records via Trello and OneNote for tracking project deadlines and ease of information sharing and project status.
Operations Supervisor, Compliance
The Advisor Group
08.2015 - 09.2018
- Recruited to strengthen the performance of the new accounts and transfers teams.
- Broadened employee capabilities, knowledge, and impact on the company by launching a training program.
- Elevated productivity by 19% and raised the number of employees achieving benchmarks from 4 to 12 through a combination of old and new recognition tools used to showcase top performers.
- Drove development/implementation of registered representative/sponsor company account change processes.
Assistant Vice-President / Senior Operations Control Specialist
Bank of America
06.2010 - 08.2015
- Helped build new processes and procedures for the newly launched Consumer Specialty Unit (CSU).
- Focused on establishing a consumer refresh process, a first line of defense for the BOA anti-money laundering (AML) program.
- Collaborated with the IT division to build a CSU reporting tool to track department performance.
- Performed deep dive analysis, research, and investigations of customer profiles to pinpoint red flags related to Bank Secrecy Act (BSA) /Anti-Money Laundering (AML) laws and economic sanctions compliance requirements.
- Spearheaded procedure writing and processing initiatives as part of a refresh process while identifying and escalating risk exposure.
- Trained staff on refresh processing functions in Phoenix and Charlotte, proposing specific process improvements to managerial staff.
- Helped document written procedures for diverse processes, originating phone scripts.
Assistant Vice-President / Operations Team Manager
Bank of America
06.2010 - 05.2013
- Built dynamic and capable teams fulfilling regulatory requirements.
- Designed and deployed process strategies as well as comprehensive procedures to cement adherence to service level agreements (SLAs).
- Contributed directly to numerous special projects fueling the innovation of complex processes.
- Individualized professional development plans for 12-16 direct reports.
- Directed training and development for multiple work migration projects in India.
- Fulfilled the USA Patriot’s Act by establishing the company’s Customer Information Program (CIP).
- Originated and introduced a duplicate TIN Process, minimizing risk for both BOA and its customers by prompting the bank to verify customer information, closing accounts as necessary.
- Crafted dashboard reporting tools to update upper management on the performance of the India-based team.
- Managed workflows and developed dashboard reporting tools for processes performed primarily in India.
- Tapped to elevate the productivity of an India-based, underperforming team due to history of strong leadership.
- Resulted in a 29% jump in work completion, slashing backlogs from 15 to 6 days.
- Transitioned ATM Interest Adjustment process to India, decreasing SLA from 1 to less than a day.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05.2012
Skills
- Project Planning, Scheduling, Management and Tracking
- Customer/Client and Stakeholder Relations and Communications
- Mechanical HVAC Project estimation and bidding
- Air Distribution Submittal creation and submission for approval
- Understanding of HVAC Mechanical plans and drawings
- Staff Management, Coaching, Mentoring and Team Bonding
- Risk Management
- Document Management
- Conflict Management
- Cross-Functional Collaboration
- Processes and procedures creation and management
- Staff Management, Coaching, Mentoring and Team Bonding
Websites
Education Community Involvement
Bachelor of Science in Business/Administration, University of Phoenix, Phoenix, AZ, Ronald McDonald House, Habitat for Humanity, Laveen Baseball League – Director/Volunteer Coach, AZ Super Bowl 2015 Host Committee
Board Member - Laveen Baseball League
Board Member for Laveen Baseball League. Coach Pitch division Coordinator responsible for creating teams, finding and developing volunteer coaches and ensuring a fun and successful season. Contribute to monthly meetings focused on current needs, past experiences and continued development to help grow the league.
Timeline
Project Manager - Air Distribution
Varitec Solutions
07.2022 - Current
Equipment Project Manager
Trane Technologies
11.2018 - 06.2022
Operations Supervisor, Compliance
The Advisor Group
08.2015 - 09.2018
Assistant Vice-President / Senior Operations Control Specialist
Bank of America
06.2010 - 08.2015
Assistant Vice-President / Operations Team Manager
Bank of America
06.2010 - 05.2013
Bachelor of Science - Business Administration
University of Phoenix
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