Michael Hicks
Milford,PA
Summary
Experienced professional in maintenance operations management with a strong record of enhancing facility functionality. Expert in coordinating preventive maintenance schedules and troubleshooting complex technical issues, leading to substantial reductions in downtime. Proven leadership abilities in collaborative team settings, driving effective problem-solving and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Maintenance Supervisor
Malibu Wellness Ranch
06.2023 - Current
- Monitored safety compliance to uphold strict standards and protect team members from hazards.
- Evaluated final results to assess quality levels and identify root causes of faults.
- Optimized supply levels to maintain stock within ideal parameters for anticipated needs.
- Conducted storm damage assessments on property and reported findings to supervisor.
- Managed inventory of spare parts and tools, ensuring prompt repair availability.
- Closed knowledge gaps through continuous training and mentoring for new team members.
- Motivated team members to enhance customer satisfaction ratings by improving quality and productivity.
- Implemented preventive maintenance programs and routine inspections to boost equipment uptime.
CEO
570 Woodworks LLC
10.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
HVAC Field Technician
East Coast Combustion Specialists, Inc.
03.2020 - 10.2021
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Kept detailed records of field measurements and data.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Calibrated new and existing equipment for optimal performance.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Small Engine Mechanic
Montague tool and supply
05.2016 - 10.2020
- Reduced equipment downtime by performing routine maintenance on lawn mowers, snow blowers, and other small machinery.
- Contributed to a positive work environment by demonstrating a strong work ethic and dedication to customer satisfaction.
- Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
- Boosted overall shop reputation by consistently delivering exceptional results within deadline constraints.
- Applied strong problem-solving skills when faced with unusual problems or challenges during repairs, ensuring optimal solutions were put into action.
- Maintained up-to-date knowledge on various engine models, staying ahead of industry trends in order to provide accurate diagnoses quickly.
- Expanded client base through word-of-mouth recommendations due to exceptional service quality.
- Optimized inventory control by maintaining accurate records of parts usage and restocking as needed.
- Improved workshop efficiency with proper organization and inventory management of tools and parts.
- Enhanced customer satisfaction by diagnosing and repairing small engines for various types of equipment.
- Increased knowledge of industry advancements through continuous professional development and training courses.
Education
High school diploma -
Delaware Valley High School
Milford, PA06-2014
Skills
- OSHA
- Maintenance management
- Leadership
- Cash handling
- Delivery driver experience
- Assembly
- Wound care
- Brake Repair
- Backhoe Operation
- Landscaping
- Automotive repair
- Construction management
- Firmware
- Phone etiquette
- Upselling
- Voltmeter
- HVAC
- Facilities Maintenance
- Vehicle Maintenance
- Field service
- Cold calling
- Employment & labor law
- Snow plowing
- Carpentry
- POS
- Power tools
- Customer service
- Basic math
- Welding
- Pipe threading
- Inventory control
- Property management
- Janitorial experience
- HVAC/R
- Management
- Manual transmission
- Box Truck
- Hospitality
- Hydraulics
- Driving
- Organizational skills
- Equipment Repair
- Heavy lifting
- Budgeting
- Animal Care
- Generator repair
- Maintenance
- Time management
- Construction
- Hand tools
- Mechanical knowledge
- Math
- Lawn Care
- Oil Change
- Team management
- Computer Operation
- Electrical Experience
- Automotive Repair
- Landscape Maintenance
- Electrical systems
- Mechanic Experience
- Lawn care
- Schematics
- Plumbing
- Food service
- Sales
- Automotive diagnostics
- Security
- Facilities management
- Commercial driving
- Route driving
- Inventory management
- Cash register
- Service technician experience
- Freight Experience
- Supervising experience
- Diesel Engine Repair
- Mowing
- Writing skills
- Groundskeeping
- Welding and fabrication
- Lockout and tagout procedures
- Boiler operations
- Plumbing repairs
Certification
Driver's License
Timeline
Assistant Maintenance Supervisor
Malibu Wellness Ranch
06.2023 - Current
CEO
570 Woodworks LLC
10.2021 - Current
HVAC Field Technician
East Coast Combustion Specialists, Inc.
03.2020 - 10.2021
Small Engine Mechanic
Montague tool and supply
05.2016 - 10.2020
High school diploma -
Delaware Valley High School
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