Michael C. Kalungwana
Account Executive
Austin,TX
Summary
Developed comprehensive client management skills and adeptness in financial advisory within fast-paced sales Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.
Overview
10
10
years of professional experience
Work History
Development Lead
Chipin Foundation
01.2020 - 11.2024
- Developed strategic partnerships with like-minded organizations and stakeholders, aligning goals to drive mutual growth and create a greater collective impact. Fostered long-term relationships to support ChipIn Foundation’s mission and objectives, enhancing collaborative efforts to drive positive change.
- Streamlined internal processes, improving team efficiency and ensuring smooth operations within the foundation. Led initiatives to optimize workflows, enabling the team to respond more effectively to community needs and organizational goals.
- Provided regular updates to donors, offering detailed insights into the foundation’s growth, objectives, and the impact of their contributions. Communicated progress toward meeting targets, helping to build trust, transparency, and long-lasting donor relationships.
- Implemented data-driven strategies to identify and engage potential donors and partners. Leveraged insights from donor data, market trends, and community needs to create tailored approaches, increasing engagement and boosting funding for key programs and initiatives.
- Engaged with donors and stakeholders to build and maintain meaningful relationships, ensuring their ongoing support for the foundation’s work. Coordinated events, community outreach programs, and personalized communications to strengthen engagement and demonstrate the tangible impact of their involvement.
- Collaborated with internal teams (marketing, operations, and program management) to align business development efforts with ChipIn Foundation's core mission. Worked cross-functionally to create targeted initiatives that attracted new donors, partners, and supporters.
- Monitored industry trends and community needs, staying informed about local challenges and opportunities to help the foundation adjust strategies, strengthen donor relationships, and maximize impact.
- Led outreach efforts to engage with new partners and potential donors, expanding the foundation’s network of supporters and increasing awareness about its work in the community.
Sales Manager
A1 Travel
05.2016 - 11.2019
- Analyzed market trends in holiday destinations to identify new business opportunities, leading to expansion into profitable territories.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success amongst associates .
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Sales Associate
Bluekey Technology
01.2015 - 10.2016
- Engaged with customers to understand their needs and provide tailored product recommendations, achieving high levels of customer satisfaction.
- Assisted in the setup and management of customer accounts, ensuring accurate and efficient processing.
- Responded to inquiries via phone, email, and in-person interactions, providing clear, concise, and actionable information regarding ERPs.
- Educated customers about available products and services, supporting their financial success by offering helpful resources and solutions to help their entities grow.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Developed long-lasting customer relationships through proactive communication and consistent service excellence.
Education
Associate of Arts - Business And Managerial Economics
Northumbria University
Newcastle United Kingdom 05.2001 -
Associate of Science - Business Administration
National Institute of Public Administration
Zambia 05.2001 -
Skills
Business process improvement
Timeline
Development Lead
Chipin Foundation
01.2020 - 11.2024
Sales Manager
A1 Travel
05.2016 - 11.2019
Sales Associate
Bluekey Technology
01.2015 - 10.2016
Associate of Arts - Business And Managerial Economics
Northumbria University
05.2001 -
Associate of Science - Business Administration
National Institute of Public Administration
05.2001 -
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