MICHAEL C TSAI
Beaverton,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Store Manager
LEGO Brand Retail, Inc
07.2015 - 10.2022
- One of LEGO Brand Retail’s, high volume (top 10) locations with a growing forecast from $3 million to $7+ million in annual sales,
- Installation of Company Values and Brand Framework throughout the team by modeling visible examples
- Coached and held team accountable to meet Guidelines and Standards
- Ongoing staff development, both professional and personal
- Achieved significant year over year increases in Employee Motivation and Satisfaction
- Continued increase in Guest Service performance scoring (2016 Mystery Shop, Most Improved Award), One of LEGO Brand Retail’s, high volume locations achieving $5 million in annual sales
Store Manager
LEGO Brand Retail, Inc
06.2011 - 07.2015
- Returned to lead one of LEGO Brand Retail’s, high volume (top 10) locations with a growing forecast
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
LEGO Brand Retail, Inc
08.2010 - 05.2011
- Opened one of LEGO Brand Retail’s 2010’s locations with an expected forecast of $2 million in annual sales
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
LEGO Brand Retail
07.2009 - 07.2010
- Opening mid-2009, one of LEGO Brand Retail’s, newest Retail locations with a forecast of $4 million in annual sales
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
NIKETOWN HONOLULU
12.2007 - 07.2009
- Organized product to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Assistant Store Manager
NIKE FACTORY STORE
02.2007 - 12.2007
- In 2007, Nike’s newest retail outlet concept with $4 million in annual sales
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and create opportunities
Department Manager
NIKE FACTORY STORE
08.2004 - 03.2007
- Nike’s retail outlet with $12 million in annual sales
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Interim Assistant Store Manager
NIKE FACTORY STORE
04.2006 - 09.2006
- Nike’s retail outlet with $6 million in annual sales
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
Sales Associate
NIKE FACTORY STORE
07.2003 - 08.2004
- Nike’s retail outlet with $12 million in annual sales
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Department Manager
NIKETOWN DENVER
04.1999 - 03.2001
- Nike’s retail outlet with $15 million in annual sales
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
NIKETOWN HONOLULU
01.1998 - 04.1999
- Nike’s Inline retail presence with $20 million in annual sales
- Organized product to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Business Administration Masters Program -
Hawaii Pacific University
Honolulu, HIBachelor of Arts - Social Sciences
Washington State University
Pullman, WASkills
- Goals and Performance
- Team Leadership
- Product and Service Sales
- Staff Training
- Customer Service
- Inventory Management
- Sales Expertise
- Operations Oversight
- Culture Development
- Customer Relations
- Leadership Development
- Leadership
Timeline
Store Manager
LEGO Brand Retail, Inc
07.2015 - 10.2022
Store Manager
LEGO Brand Retail, Inc
06.2011 - 07.2015
Store Manager
LEGO Brand Retail, Inc
08.2010 - 05.2011
Assistant Store Manager
LEGO Brand Retail
07.2009 - 07.2010
Sales Associate
NIKETOWN HONOLULU
12.2007 - 07.2009
Assistant Store Manager
NIKE FACTORY STORE
02.2007 - 12.2007
Interim Assistant Store Manager
NIKE FACTORY STORE
04.2006 - 09.2006
Department Manager
NIKE FACTORY STORE
08.2004 - 03.2007
Sales Associate
NIKE FACTORY STORE
07.2003 - 08.2004
Department Manager
NIKETOWN DENVER
04.1999 - 03.2001
Sales Associate
NIKETOWN HONOLULU
01.1998 - 04.1999
Business Administration Masters Program -
Hawaii Pacific University
Bachelor of Arts - Social Sciences
Washington State University
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