Michael "Chad" Anderson
Edmonds,WA
Summary
Dynamic Operations Manager with a proven track record at Oak Harbor Freight Lines Inc., excelling in KPI analysis and budget management. Recognized for enhancing team performance through effective training and conflict resolution, while fostering strong client relationships. Committed to operational excellence and driving results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Manager /Class A CDL Driver
Oak Harbor Freight Lines Inc.
Woodinville, WA
08.2020 - Current
- Measured and reviewed performance via KPIs and metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Operations Manager /EMT-B
Falck Northwest
Mountlake Terrace, WA
09.2016 - 05.2020
- Formed and sustained strategic relationships with clients.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
Some College (No Degree) - Criminal Justice
Shoreline Community College
Seattle, WASkills
- KPI analysis
- Budget management
- Inventory management
- Staff training
- Team leadership
- Sales background
- Customer relations
- Conflict resolution
- Labor relations
- Relationship building
- Excellent communication
- Unsurpassed work ethic
Timeline
Operations Manager /Class A CDL Driver
Oak Harbor Freight Lines Inc.
08.2020 - Current
Operations Manager /EMT-B
Falck Northwest
09.2016 - 05.2020
Some College (No Degree) - Criminal Justice
Shoreline Community College
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