Michael Chase Buckley
Lexington,KY
Summary
Dynamic sales professional with a proven history of surpassing company targets, leveraging expertise in revenue growth and client relationship management. Demonstrated success in delivering superior customer service while strategically planning to meet business objectives. Core competencies include strong communication skills and a commitment to fostering a customer-centric environment. Focused on driving sustainable growth and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Comfort Advisor
Comfort Heating & Air Conditioning
Lexington, Kentucky
01.2017 - Current
- Exceptional reputation with customers, while consistently maintaining a flourishing customer base.
- Proven ability to self-generate business from the current customer base and contractors.
- Conducted in-home consultations to diagnose customer needs, and present long-term comfort solutions.
- Consistently provides customers with multiple options for system replacement, and proficiently explains the benefits of each system and the SEER, EER, and HSPF ratings benefits.
- Experienced with Wrightsoft software and producing manual-J heat load calculations.
- High level of understanding and expertise in replacing residential air conditioners, heat pumps, dual-fuel systems, gas furnaces, ductless (single zone – multi-zone), residential packages, light commercial rooftops, and ground package units.
- Self-motivated and a self-starter with extensive availability.
- Expectation to work evenings, weekends, and holidays.
- Strong drive for success in the company and generating incremental revenue while meeting and exceeding sales goals monthly, quarterly, and yearly.
- Proficient with all current technology, virtual meetings, computer software, all Microsoft Office applications, and quote-generating software (Opportunity Manager and Service Titan).
- Exceptional and enthusiastic interpersonal communication skills.
- Sales Results: $16 million in sales over the last six years, with a closing rate of 63%.
Sales Representative
Superior Beverage Group
Columbus, Ohio
06.2015 - 11.2017
- Develop and maintain customer relations and promote the reputation of the company
- Ensure that all product and rotated to code properly while maximizing optimal beer and wine displays in assigned territory accounts
- Maintains consistent market visitation schedule between all assigned territories; work quarterly target account list and visitation schedule including chain and independent on and off premise accounts
- Attains pre-determined sales and distribution goals
- Assists in creating volume projections and marketing budgets; ensure compliance is maintained
Accounts Receivable
The Metropolitan at the 9 by Marriott Autograph Collection
Cleveland, Ohio
09.2013 - 06.2015
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Developed detailed processes for tracking accounts receivable payments.
Front Office Supervisor
Marriott Cleveland East
Beachwood, Ohio
05.2011 - 09.2013
- Manage front desk and front office through monitoring service and teamwork on a regular basis while using coaching and counseling skills to motivate team members
- Manage day-to-day operations and assignments of the hotel
- Plan and organize work, communicate goals, and schedule/assign work
- Use suggestive selling skills and company sales programs to maximize revenue
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Coordinated with other departments to ensure smooth operations.
Education
Bachelor of Arts - Business Management
University of Dayton
Dayton, Ohio12.2010
Skills
- Interpersonal communication
- Timeliness
- Willingness to travel
- Understanding of media and multimedia resources
- Knowledge of technology and presentation aids
- Ability to learn from peers
- Detail-oriented
- Multitasking
- Upselling strategies
- Cross-selling techniques
- Client relationship development
- Product presentation
- Sales cycle management
- Effective communication
- Customer relationship management
- Negotiate contracts
- CRM software
Accomplishments
Annual HVAC Sales Revenue by Year
- 2018: $2 Million Dollar Sales Club (2.8M)
- 2019: $3 Million Dollar Sales Club (3.1M)
- 2020: $2 Million Dollar Sales Club (2.7M)
- 2021: $2 Million Dollar Sales Club (2.7M)
- 2022: $2 Million Dollar Sales Club (2.5M)
- 2023: $2 Million Dollar Sales Club (2.9M)
- 2024: $3 Million Dollar Sales Club (3.1M)
Hospitality Achievements & Awards:
- WHI Hotels Employee of the Month: September 2012, February 2013 & July 2013
- Nomination for OHLA Service Superstar of the Year: 2013
- National Spirit to Serve Award: January 2013 by J.W. Marriott, Jr. (Nationally Recognized)
- Regional Spirit to Serve Award: February 2014 by WHI Hotels
Timeline
Comfort Advisor
Comfort Heating & Air Conditioning
01.2017 - Current
Sales Representative
Superior Beverage Group
06.2015 - 11.2017
Accounts Receivable
The Metropolitan at the 9 by Marriott Autograph Collection
09.2013 - 06.2015
Front Office Supervisor
Marriott Cleveland East
05.2011 - 09.2013
Bachelor of Arts - Business Management
University of Dayton
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