Michael Conner
Hannibal,MO
Summary
Reliable company Representative with extensive track record in results and trustworthy insight in all types of environments. Strong presenter, communicator and problem solver working effectively and productively with co-workers to not only experience personal growth but promote growth within the company as well as the work force.
Overview
21
21
years of professional experience
Work History
Csr
DHL Supply Chain
Hannibal, MO
10.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Inventory Associate
DHL
Hannibal, MO
07.2021 - Current
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Performed scheduled inventory counts and supply audits.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained records tracking adjustments, pallet audits and inventory errors.
Forklift Operator
DHL Supply Chain
Hannibal , MO
09.2018 - 07.2021
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated power material handling equipment to accurately select and palletize loads.
- Checked shipments for damaged or incorrect items.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
Forklift Operator
Sharkey Transportation Inc.
Hannibal, MO
02.2012 - 09.2018
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated power material handling equipment to accurately select and palletize loads.
- Checked shipments for damaged or incorrect items.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Squared stacked displayed materials for safe and orderly conditions.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
Operations Clerk
American Eagle Outfitters, Inc
Ottawa, KS
01.2008 - 01.2012
- Reported safety or customer service related issues to supervisor or manager.
- Collected daily on-site container information and updated inventory log.
- Reviewed container supply and demand reports to populate inventory management report.
- Established morning safety protocol for systems.
- Delivered messages and ran errands.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored and directed work of lower-level clerks.
- Trained staff members to perform work activities and use computer applications.
Forklift Operator
Tyson Foods
Olathe , KS
01.2008 - 01.2011
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Palletized boxes to increase movement and shipment efficiency.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Used electric forklifts and electric pallets to safely move pallets of merchandise.
- Removed obstructions from entryways and transported packages to correct locations.
- Opened and inspected containers to prepare for loading and unloading.
- Inspected cargo for damages, irregularities and incorrect information.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated power material handling equipment to accurately select and palletize loads.
- Packaged, labeled and tagged goods before transfer.
- Checked shipments for damaged or incorrect items.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Squared stacked displayed materials for safe and orderly conditions.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
Forklift Operator
Gerson companies
Olathe, KS
01.2007 - 01.2008
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated power material handling equipment to accurately select and palletize loads.
- Checked shipments for damaged or incorrect items.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Squared stacked displayed materials for safe and orderly conditions.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Communicated with supervisor and other warehouse staff to coordinate work.
Sorter Operations Associate
Dillards Distribution Center
Olathe , KS
01.2003 - 01.2007
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Leveraged material handling equipment to receive or transport products to storage and staging locations.
- Counted products manually or electronically to transfer into sorting systems.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Cleaned conveyor and surrounded sorting line to maintain work area.
- Installed protective devices to prevent shifting or damage to items transported.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Operated pallet jacks, forklifts and hand trucks to move products within warehouse and to and from shipping areas.
- Loaded and unloaded powered sorters and conveyors and monitored and cleared jams.
- Unloaded and received shipments into warehouse, verified good condition and proper paperwork and transported to corresponding storage location.
- Attentively monitored machines which automatically measure, sort or inspect products, calibrating equipment settings to correct for process lags.
- Retrieved specific products from warehouse storage area according to customer order instructions in time to meet schedule.
- Mastered inventory and warehouse software operation and troubleshooting and researched current warehousing trends and practices.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.1994
Skills
- Optimal storage organization
- Inventory tracking proficiency
- Stocking understanding
- Audit counts
- Materials transport
- Mentoring and training
- Adaptive team player
- RF scanning devices
- Workload priorities
- Problem-Solving
- Decision Making
- Report Generation
- Report Creation
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Service
- Verbal and Written Communication
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Creative Problem Solving
- Shipping and Receiving Understanding
- Clerical Support
Timeline
Csr
DHL Supply Chain
10.2022 - Current
Inventory Associate
DHL
07.2021 - Current
Forklift Operator
DHL Supply Chain
09.2018 - 07.2021
Forklift Operator
Sharkey Transportation Inc.
02.2012 - 09.2018
Operations Clerk
American Eagle Outfitters, Inc
01.2008 - 01.2012
Forklift Operator
Tyson Foods
01.2008 - 01.2011
Forklift Operator
Gerson companies
01.2007 - 01.2008
Sorter Operations Associate
Dillards Distribution Center
01.2003 - 01.2007
High School Diploma -
Yucaipa High School