Michael Cooner
Garner,NC
Summary
AI Solution Architect and Product Leader with over 18 years of experience in delivering enterprise-scale platforms, knowledge systems, and data-driven services for global organizations. Expertise in designing AI-native enterprise knowledge platforms, knowledge graphs, and agent-enabled architectures that seamlessly connect data, applications, and decision workflows. Proven success in architecting LLM-enabled solutions, retrieval pipelines, and semantic data models that transform enterprise knowledge into actionable intelligence. Skilled in translating complex technical capabilities into tangible business outcomes while leading global teams across architecture, delivery, and governance. Background includes graph data modeling, enterprise integrations (API/EDI), analytics platforms, and global service architecture spanning operations in more than 30 countries.
Overview
24
24
years of professional experience
1
1
Certification
Work History
AI Product Manager / AI Platform Architect
Lenovo
Raleigh, NC
01.2024 - Current
- Lead the architecture and product strategy for Lenovo’s enterprise AI knowledge platform enabling semantic knowledge modeling and contextual enterprise data relationships.
- Design AI-enabled knowledge architectures using graph data models to represent enterprise relationships and contextual information.
- Define data pipelines, APIs, and integration patterns supporting AI-driven knowledge retrieval and enterprise decision workflows.
- Partner with engineering teams to deliver LLM-enabled knowledge systems supporting enterprise search, automation, and insights.
- Drive cross-functional architecture alignment across product, engineering, and operations teams improving development velocity by 20%.
- Establish platform governance including data models, integration standards, and observability metrics for AI product performance.
Worldwide Operations Manager
Lenovo
Global
01.2017 - 01.2024
- Directed global operations architecture supporting Lenovo’s services organization across 30+ countries.
- Led architecture improvements across service platforms improving scalability and operational performance.
- Designed operational data models and reporting frameworks enabling real-time decision insights for global leadership.
- Integrated enterprise systems through API-based workflows and automation platforms reducing issue resolution time by 25%.
- Delivered global transformation initiatives improving service quality and customer satisfaction by 15%.
Business Delivery Executive
IBM
North America
01.2002 - 01.2017
- Directed enterprise service delivery architecture for North American server operations.
- Architected enterprise reporting and analytics systems integrating operational data across service platforms.
- Designed enterprise database systems and data integration pipelines improving operational visibility.
- Led large-scale platform integration programs including API, EDI, and enterprise portal systems.
Education
Bachelor of Science - Computer Information Systems
Walden University
Minneapolis, MN07-2013
Skills
- LLM-based systems and enterprise AI platforms
- Retrieval Augmented Generation (RAG) architectures
- Knowledge graphs and semantic data modeling
- Agent orchestration and AI-enabled workflows
- API-first system design and enterprise integrations
- Platform governance, observability, and monitoring
- AI product strategy and roadmap ownership
- Global cross-functional leadership
- Knowledge graph modeling and semantic data design (Neo4j, DGraph)
- Enterprise knowledge platform architecture and contextual search systems
- LLM-enabled enterprise AI applications and retrieval pipelines
- Data pipelines supporting analytics and operational intelligence
- Global platform architecture across hybrid cloud and enterprise systems
Websites
Certification
- CEH (Certified Ethical Hacker)
- MCSA
- MCP
- Network++
- A+
- Prompt Development
TECHNOLOGIES
- Neo4j
- DGraph
- SQL
- Python
- Enterprise APIs
- Knowledge Graphs
- Data Pipelines
- Business Intelligence Platforms
- Cloud Infrastructure
- Agile & DevOps
Timeline
AI Product Manager / AI Platform Architect
Lenovo
01.2024 - Current
Worldwide Operations Manager
Lenovo
01.2017 - 01.2024
Business Delivery Executive
IBM
01.2002 - 01.2017
Bachelor of Science - Computer Information Systems
Walden University