Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Michael Crincoli

Ashland,VA

Summary

Strategic and solutions-focused Manager with over a decade of experience in commercial fleet maintenance, operations, and leadership. Skilled at optimizing team performance, standardizing service procedures, and enhancing customer satisfaction across multiple service departments. Demonstrated success in managing large technician teams, reducing downtime, and achieving KPI improvements through data-driven decisions and hands-on mentorship. Known for fostering collaborative cultures that increase engagement and elevate service standards.

Overview

11
11
years of professional experience

Work History

Branch Service Manager

Penske Truck Leasing
01.2023 - Current
  • Direct daily operations for 2 high-volume commercial service departments by standardizing workflows and aligning repair timelines, maintaining 95%+ PM currency
  • Monitor key performance indicators (KPIs) related to labor costs, repair turnaround time, ERT's, technician scorecards, customer satisfaction ratings, etc
  • Manage a team of 14 technicians and 3 supervisors, providing guidance, training, and performance evaluations
  • Serve as a single point of contact in order to increase customer satisfaction through improved communication and resolution of service issues
  • Develop and maintain strong relationships with current and new vendors to ensure availability of parts and service
  • Perform quality inspections on completed repairs to ensure adherence to industry standards and customer expectations
  • Cultivate a positive and collaborative work environment, fostering teamwork through multiple departments
  • Conduct regular staff meetings to communicate updates, address concerns, and foster open communication for multiple departments

Maintenance Supervisor

Penske Truck Leasing
06.2018 - 01.2023
  • Led 6 maintenance technicians by prioritizing tasks, scheduling repairs, and coaching on troubleshooting, improving service turnaround time and reduced downtime
  • Conducted regular quality inspections on repairs to ensure the correct repair was made with the correct procedure
  • Trained new hires on proper maintenance procedures, ensuring adherence to safety protocols and industry standards and fostering a culture of continuous learning and professional growth
  • Performed troubleshooting on complex engine and exhaust issues, diagnosing problems accurately and implementing effective solutions
  • Ensured compliance with regulatory requirements related to facility operations through regular audits and inspections
  • Maintained accurate records of all maintenance activities, including work orders, repairs performed, and parts used

Maintenance Coordinator

Penske Truck Leasing
08.2016 - 06.2018
  • Maintained accurate inventory records and ensured proper stock to meet customer/shop demands by utilizing computer software to track orders, manage inventory, and perform quarterly audits
  • Developed strong product knowledge of various commercial brands and models by collaborating with technicians and supervisors to identify the correct parts for repairs
  • Specialized in sourcing hard-to-find and discontinued parts
  • Piloted a new tire management program that eventually rolled out across the entire area
  • Implemented a new system for organizing parts area, resulting in improved efficiency and reduced search time
  • Assisted in managing vendor relationships by communicating effectively regarding order status updates

Manager Trainee

Penske Truck Leasing
04.2014 - 08.2016
  • Managed the pick up and return process for commercial vehicle rentals, ensuring efficient and timely check-ins
  • Responsible for reducing the district AR 40% by assisting in resolving billing discrepancies and disputes
  • Provided excellent customer service by solving inquiries, concerns, and complaints related to truck and trailer rentals
  • Trained new rental associates on proper procedures for handling vehicle returns
  • Resolved conflicts or issues that arose during the return process in a professional manner

Education

Bachelors of Arts - Business and Economics

Hampden-Sydney College
Hampden Sydney, VA

Skills

  • Customer service
  • Commercial service management
  • Conflict Resolution
  • Leadership
  • Teamwork
  • Key performance indicators
  • Inventory Management
  • Problem Solving
  • Service Writing
  • Business development
  • Staff training and development
  • Workforce management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Branch Service Manager

Penske Truck Leasing
01.2023 - Current

Maintenance Supervisor

Penske Truck Leasing
06.2018 - 01.2023

Maintenance Coordinator

Penske Truck Leasing
08.2016 - 06.2018

Manager Trainee

Penske Truck Leasing
04.2014 - 08.2016

Bachelors of Arts - Business and Economics

Hampden-Sydney College

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Michael Crincoli