Michael D. Bradshaw
Kansas City,MO
Summary
Self-motivated Account Manager with exceptional communication and computer abilities. Accomplished in growing gross sales, increasing customer numbers and maximizing profits. Proficient in gathering market and competitor information and forecasting trends to optimize plans. Skilled in training staff and establishing rapport with clients. Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Sales Manager
Omni Direct Solutions (Sirius XM)
07.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
INSIDE SALES AGENT
Health IQ (IES.)
09.2022 - 01.2023
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Responded to telephone requests for information about company offerings
- Sold Medicare insurance products to individuals
- Recommended brand products to customers, highlighted benefits and redirected objections.
INSIDE SALES REPRESENTATIVE
ADT Solar
03.2022 - 06.2022
- Used CRM software to maintain detailed contact logs and account records
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams
- Prospected continuously for new potential customers and maintained robust conversion rate
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
INSIDE SALES REPRESENTATIVE, Home Advisor
03.2020 - 07.2020
- Prospected potential customers daily
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Used CRM to maintain detailed contact logs and account records.
SALES ADVISOR
Inside Ventures
05.2019 - 02.2020
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Responded to telephone requests for information about company offerings
- Sold auto, home, life and other various insurance products to individuals
- Recommended brand products to customers, highlighted benefits and redirected objections.
ACCOUNT MANAGER (PERFORMANCE MANAGER)
OEM, AutoAlert Inc
01.2018 - 01.2019
- Communicated with clients on contracted products, delivery of products, results, trending, and progress towards goals
- Analyzed account results and trends to develop recommendations
- Identified red flags and potential emergencies with clients to stabilize the accounts
- Identified opportunities for account growth and incremental revenue
- Built and developed relationships with clients and all users at all levels
- Engaged and participated in the exchange of best practices with clients
- Achieved objectives and KPIs set forth by management including retention metrics, customer satisfaction, product growth, increase in revenue.
REGIONAL SALES MANAGER
AutoAlert Inc
12.2017 - 01.2018
- Established and developed relationships with new clients
- Procured and closed deals
- Completed and submitted weekly status reports
- Completed and recorded any information about sales activities accounts in the CRM system
- Met with other members of management to regularly to discuss presentation of ideas, initiatives and status reports for achieving established goals and objectives.
ASSISTANT REGIONAL SALES MANAGER
AutoAlert Inc
11.2016 - 01.2017
- Assisted the Regional Sales Manager with scheduling in store visits and product demonstrations
- Established and developed relationships with new clients
- Procured and closed deals
- Completed and submitted weekly status reports
- Completed and recorded any information about sales activities accounts in the CRM system
- Met with other members of management to regularly to discuss presentation of ideas, initiatives and status reports for achieving established goals and objectives.
SALES DEVELOPMENT REPRESENTATIVE
AutoAlert Inc
06.2016 - 11.2016
- Initiated marketing and lead generating activities
- Completed and submitted all status report paperwork weekly
- Completed and recorded information about lead generation activities in CRM system
- Responsible for maintaining monthly demonstration goals.
SALES CONSULTANT
Platte City Airport Chrysler Dodge Jeep Ram
10.2015 - 05.2016
- Engaged in Car Sales
- Built long lasting Relationships
- Worked one on one to meet client needs.
SALES CONSULTANT
Kindred Chevrolet
03.2015 - 09.2015
- Engaged in Car Sales
- Built long lasting Relationships
- Worked one on one to meet client needs.
SALES CONSULTANT
Jeremy Franklin Mitsubishi
06.2014 - 01.2015
- Worked one on one to meet client needs
- Engaged in Car Sales
- Built long lasting Relationships.
CUSTOMER SPECIALIST
Johnson County Waste Water
12.2013 - 05.2014
- Maintained communication with customers via email, mail and phone
- Responsible for helping customers identify billing errors
- Responsible for routing incoming and outgoing calls.
STUDENT ADVISOR/COLLECTIONS
Wright International Student Services
09.2010 - 03.2013
- Worked directly with lenders to better service students
- Maintained communication with students via mail, email and phone
- Serviced student loan accounts to prevent default through options available.
CUSTOMER SERVICE SPECIALIST/SALES
Best Buy
05.2008 - 09.2010
- Responsible for routing incoming and outgoing calls
- Operating cash register and maintaining balance
- Verification of daily sales and receipts
- Responsible for maintaining daily sales goals.
Realtor
Northland Referring Partners-Keller Williams
08.2007 - 08.2010
- Work one on one to meet client goals
- Sold Homes and Property
- Built lasting relationships with clients
Education
Lathrop High School, Real Estate Prep School
Skills
- Account Management
- Sales and marketing
- Territory management
- Client development
- Account development
- Team leadership
- Strategic Planning
- Converting leads
- Relationship building and management
- Sales analysis
- Cost reviewing
- Outbound telephone marketing
- Experience with MS Office and Excel
- Superior time management and organization skills
- Networking
- Business development
- Forecasting
- Staff management
- Self-motivated
- Balance, Exchange, Phone
- Benefits, Mail, Territory management
- Time management
- Business development, Networking
- Contracts, Pricing
- CRM, Progress
- Clients, Real Estate
- Client, Relationship building
- Email, Selling
- Features, Sales analysis
- Forecasting, Sales Manager
- Forth, Scheduling
- Insurance, Self-motivated
- Team leadership, Staff management
- Marketing, Strategic Planning
- Lead prospecting
- Account Management, Excel, Telephone
- Sales Tracking
- Sales team training
- Goals and performance
- Salesforce
- Sales Coaching
- Relationship Buildining
Timeline
Sales Manager
Omni Direct Solutions (Sirius XM)
07.2023 - Current
INSIDE SALES AGENT
Health IQ (IES.)
09.2022 - 01.2023
INSIDE SALES REPRESENTATIVE
ADT Solar
03.2022 - 06.2022
INSIDE SALES REPRESENTATIVE, Home Advisor
03.2020 - 07.2020
SALES ADVISOR
Inside Ventures
05.2019 - 02.2020
ACCOUNT MANAGER (PERFORMANCE MANAGER)
OEM, AutoAlert Inc
01.2018 - 01.2019
REGIONAL SALES MANAGER
AutoAlert Inc
12.2017 - 01.2018
ASSISTANT REGIONAL SALES MANAGER
AutoAlert Inc
11.2016 - 01.2017
SALES DEVELOPMENT REPRESENTATIVE
AutoAlert Inc
06.2016 - 11.2016
SALES CONSULTANT
Platte City Airport Chrysler Dodge Jeep Ram
10.2015 - 05.2016
SALES CONSULTANT
Kindred Chevrolet
03.2015 - 09.2015
SALES CONSULTANT
Jeremy Franklin Mitsubishi
06.2014 - 01.2015
CUSTOMER SPECIALIST
Johnson County Waste Water
12.2013 - 05.2014
STUDENT ADVISOR/COLLECTIONS
Wright International Student Services
09.2010 - 03.2013
CUSTOMER SERVICE SPECIALIST/SALES
Best Buy
05.2008 - 09.2010
Realtor
Northland Referring Partners-Keller Williams
08.2007 - 08.2010
Lathrop High School, Real Estate Prep School