MICHAEL D. CHANDLER
Denver,CO
Summary
Customer service professional with 10+ years of experience in management, customer relations and business leadership. I am seeking a role that has a culture of learning, teaching, leadership and gratitude. My key skills focus on customer service, effectively mentoring others, coaching, training and empowering employees. I maintain exceptional control under high stress situations, and I am a dedicated employee known for punctuality, my ability to empathize, pursuing quality customer service and elevating the skills of those around me.
Overview
28
28
years of professional experience
Work History
Associate Technical Consultant
Bright Horizons
Westminster, CO
07.2022 - Current
- Consults with the team on recommended practices and policies for how to best implement eligibility files.
- Provides technical expertise to assist with testing and rollout support of eligibility solutions for client implementations.
- Works closely with Application Consultants to troubleshoot and resolve eligibility file-related issues.
- Understands and tracks individual performance metrics to stay on target for eligibility file service level agreements
- Lead trainer and authored training documentation for new Associate Technical Consultants
Light Rail Train Operator
Regional Transportation District
Denver, CO
01.2020 - 07.2022
- Completes daily shift reports, noting incidents and other key information for Light Rail Division Supervisors.
- Maintains passenger safety by reporting delays, mechanical issues and emergencies.
- Regulates vehicle speed and stoppages to meet expected schedules.
- Contacts maintenance personnel to report vehicle issues, malfunctions and other problems.
- Troubleshoots a variety of Light Rail software and mechanical issues.
Specialty Team Member
Whole Foods Market Inc
Park Ridge, IL.
11.2018 - 11.2019
- Provided superior customer service, efficiently made a variety of specialty coffee and tea drinks, provides safe and responsible service of beer and wine and accurately maintained hourly and daily food safety logs.
- Educated guests on all aspects of beer, wine, coffee and tea products and promotions.
- Assisted in the production, packaging, display, stocking and rotation of specialty products, maintains equipment and follows safe handling and sanitation procedures.
- Modeled friendly and efficient customer service, actively engaged guests, answered questions and made recommendations based on the unique needs of our customers.
- Stocked and rotated specialty products, broke down daily product loads and maintained a clean and safe back stock area.
- Worked to elevate a positive morale with a close knit group of team members in a fun and productive, customer focused work environment.
Front of House & Bar Manager
Rialto Cafe
Denver, CO
08.2017 - 10.2017
- Created daily promotions, manages weekly inventory tracking and ordering for high volume, wine focused bar program.
- Worked with GM to meet or exceed cost of goods goals set by Director of Operations.
- Responsible for general maintenance and cleanliness of bar, keg coolers and liquor storage.
- Collaborated with General Manager, Executive Chef and Marketing Director to create weekly and monthly FOH sales contests, monthly wine tastings and quarterly community events.
- Managed server cash-outs after each shift; handled, filed and organized cash tip outs.
- Worked with management team to keep labor costs in line.
Front of House & Bar Manager
McLoughlin's
Denver, CO
07.2016 - 07.2017
- Wrote and led daily staff meetings.
- Took initiative to correct cleanliness, repair, or maintenance issues; maintained cleanliness, music, heat, and lighting levels during service.
- Worked with management to recruit, interview, hire and train strong candidates.
- Performed closing duties including (but not limited to) server checkouts, counting and resetting cash drawers, running nightly reports, dividing tips amongst support staff, checking and adjusting punch-ins, preparing deposit.
- Responsible for maintaining personnel file maintenance and compliance with employee laws.
- Responsible for weekly scheduling.
- Provided coaching and critical feedback to staff to exceed standards of service.
Front of House Manager
Pizza Republica
Greenwood Village, CO
11.2015 - 07.2016
- Responsible for weekly staff scheduling.
- Focused on guest and associate relationship development, leadership and team building.
- Leading of daily staff meetings for a team of 30 employees.
- Responsible for all daily accounting duties from opening to close.
- Responsible for recording server and bar sales metrics and setting incremental goals to increase guest check averages.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Front of House & Bar Manager
Jack's At Five Parks
Arvada, CO
09.2010 - 10.2015
- Authored training manuals and implemented bar and server training programs for a new facility.
- Designed seasonal and handcrafted cocktails and prices menu to ensure maximum profitability.
- Wrote and led weekly staff meetings.
- Constant floor presence, effectively performing all duties.
- Tracked weekly bar inventory and controls all liquor costs to maintain highest profitability.
- Responsible for weekly schedule.
- Oversaw training of floor and bar staff on proper food and drink preparation, presentation, product knowledge and guest relations.
- Assisted GM/Owners on organization and execution of special promotions and marketing campaigns.
- Worked cohesively with Management Team to maintain quality control, profitability and communication.
Front of House Manager
Rio Grande Mexican Restaurants
Boulder, CO
08.1996 - 08.2010
- Began in 1996 as a server in a new facility ensuring guest satisfaction throughout the shift, performing all opening and closing serving duties.
- Promoted to Front Of House Manager in 1998, overseeing training of all FOH staff, writing weekly schedule, delegating weekly cleaning and maintenance.
- Improved productivity, efficiency and morale by implementing an effective, comprehensive bartender training program.
- Created and maintained all social media for Boulder location beginning in 2007.
- Managed weekly bar inventory, tracked profit and loss, ordered all bar inventory and developed par levels for a high volume bar.
- Managed cash handling procedures, daily sales reconciliation, general accounting duties.
Skills
- Business management and leadership
- Customer service expertise
- Mechanical troubleshooting
- Team building
- Streamlining processes and procedures
- Mentoring, coaching and training
- Adaptable to a variety of tasks and professional environments
Timeline
Associate Technical Consultant
Bright Horizons
07.2022 - Current
Light Rail Train Operator
Regional Transportation District
01.2020 - 07.2022
Specialty Team Member
Whole Foods Market Inc
11.2018 - 11.2019
Front of House & Bar Manager
Rialto Cafe
08.2017 - 10.2017
Front of House & Bar Manager
McLoughlin's
07.2016 - 07.2017
Front of House Manager
Pizza Republica
11.2015 - 07.2016
Front of House & Bar Manager
Jack's At Five Parks
09.2010 - 10.2015
Front of House Manager
Rio Grande Mexican Restaurants
08.1996 - 08.2010
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