Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael D. Crowell

Tilton,NH

Summary

Compassionate Mental health worker II with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Hardworking and passionate job seeker with strong organizational skills.

Overview

19
19
years of professional experience

Work History

Mental Health Worker II

New Hamphire Hosipal
02.2019 - Current
  • Documented client progress in confidential files.
  • Implemented crisis intervention plans to support client safety.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Educated clients about mental health issues, treatments and resources.
  • Monitored client progress and provided feedback to treatment team members.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Performance safety checks every 15 minutes when assigned job.
  • Watching patients on monitor for safety and other medical concerns.
  • Patient one on ones.
  • Unit cleaning.serving meals and snacks.patient safety.
  • helping out at patient codes.
  • helping with patient needs.
  • playing board or cards with patients

Computer Sales, Buying, Selling and Fixing

Myself
12.2011 - Current
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Sourced vendors, assisted with negotiations and set up schedules for merchandise deliveries.
  • Utilized product knowledge to educate customers on features and benefits.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Buying new and used computers and computer parts
  • Reselling computers and computer parts
  • Fixing computers

Materials Management(warehouse Man)

New Hopital
04.2014 - 07.2020
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Delivered updates on anticipated task completion times.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved NH hospital orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted heavy materials
  • Checked packages and merchandise for damage and notified vendors.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Dietary

NH Hospital
04.2007 - 04.2014
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Monitored food safety and sanitation standards in food service areas.
  • Detected disposition of spoiled food and other unusual conditions.

Computer Sales

Best Buy
05.2006 - 04.2007
  • Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
  • Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
  • Supported back-end team in keeping computer technology organized and locating desired items for customers.
  • Trained store associates on computer products, technology and service offerings.
  • Documented customer orders and processed accurate payments for products, warranties and support contracts.
  • Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
  • Assisted with computer repair and upgrade orders for customers.
  • Listened to customers to identify needs and build personalized computing solutions.
  • Created descriptions for online computer sales with detailed technical specifications.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Dietary

Nh Veterans Home
04.2004 - 08.2006
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Monitored food safety and sanitation standards in food service areas.
  • Detected disposition of spoiled food and other unusual conditions.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

Education

Associate of Applied Science - Computer Techologies

Lakes Region Community College
Laconia, NH
12.2011

Skills

  • Monitor Progress
  • Patient Evaluation
  • Tracking Client Progress
  • Document Treatments
  • Patient Support
  • Crisis Intervention
  • Safety and Risk Assessments

Timeline

Mental Health Worker II

New Hamphire Hosipal
02.2019 - Current

Materials Management(warehouse Man)

New Hopital
04.2014 - 07.2020

Computer Sales, Buying, Selling and Fixing

Myself
12.2011 - Current

Dietary

NH Hospital
04.2007 - 04.2014

Computer Sales

Best Buy
05.2006 - 04.2007

Dietary

Nh Veterans Home
04.2004 - 08.2006

Associate of Applied Science - Computer Techologies

Lakes Region Community College

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Michael D. Crowell