Michael D Goode
Fairburn,GA
Summary
“ Highly motivated Patient Care Assistant with a passion for helping others. Experienced in providing compassionate care to patients of all ages. Skilled in managing patient records and maintaining a clean and safe environment. Compassionate and detail-oriented Healthcare Professional with 5 years of experience in patient care, specializing in geriatrics. Skilled in administering medications, monitoring vital signs, and providing emotional support to patients and their families. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Linen Technician
Northside Hospital Atlanta
Atlanta, Georgia
03.2023 - Current
- Under general supervision, to collect, transport, sort, weigh, and count laundry; to operate laundry equipment; and to do other work as required.
- Maintained detailed records of all incoming and outgoing shipments.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Investigated customer complaints regarding lost or damaged items in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Worked closely with other team members to complete tasks efficiently within deadlines.
- Monitored linen supply inventory levels ensuring adequate stock on hand at all times.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Followed all safety precautions when handling hazardous materials such as detergents, bleaches.
- Assisted in training new staff members on proper use of equipment and work processes related to the position.
- Checked inventory for required supplies and made lists for needed cleaning products.
Front Office Executive
Hotel Capitol Park/Holiday Inn Express
Atlanta, Georgia
04.2014 - 10.2018
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided administrative support including photocopying, scanning documents, faxing.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Welcomed large volume of guests and improved overall customer service.
- Directed and oversaw office personnel activities.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated various events organized within the office premises.
Housekeeping Room Attendant
Loews Hotels
Atlanta, Georgia
04.2009 - 03.2014
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Sorted and counted linens and organized in storage areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Patient Care Coordinator
Rhama Homecare
Marietta, GA
Education
MBA - Business Administration
Strayer University
Washington, DC12-2022
Bachelor of Arts -
Cornerstone Christian Correspondence
03-2019
Skills
- Excellent Communication
- Problem Resolution
- Active Listening
- PPE Use
- MS Office
- Microsoft Word
- Public Speaking
- Recordkeeping
- Relationship Building
- Cultural Awareness
- Decision-Making
- Critical Thinking
- Social Perceptiveness
- Training & Development
- Customer Service
- Verbal and writing communication
- Reporting and documentation
- Goal-setting
- Training program development
- Employee training
- Cost reduction
- Operations Support
- Order picking and processing
Timeline
Linen Technician
Northside Hospital Atlanta
03.2023 - Current
Front Office Executive
Hotel Capitol Park/Holiday Inn Express
04.2014 - 10.2018
Housekeeping Room Attendant
Loews Hotels
04.2009 - 03.2014
Patient Care Coordinator
Rhama Homecare
MBA - Business Administration
Strayer University
Bachelor of Arts -
Cornerstone Christian Correspondence