Summary
Overview
Work History
Education
Skills
Websites
Volunteer Work
Timeline
Generic

Michael D. Higgins

Lawrence,KS

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.

Overview

11
11
years of professional experience

Work History

Freelance Consultant

Hamm Inc.
Perry , KS
09.2021 - Current
  • Analyzed problematic areas to provide recommendations and solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Renegotiated outsourcing contracts to save considerable costs.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.

Self Employed

Instacart
Lawrence, KS
04.2019 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Worked productively with customers to meet order requirements and service expectations.

Server

Texas Roadhouse
Kansas City, MO
09.2019 - 01.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.

Kitchen Supervisor

KCKPS
Kansas City, KS
09.2019 - 03.2020
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
  • Developed kitchen staff through training, disciplinary action and performance reviews.


Account Manager

Kennedy Glass Partners
Lawrence, KS
05.2018 - 04.2019
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Marketing and Public Relations Administrator

Texas Roadhouse
Lawrence, KS
07.2016 - 05.2018
  • Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Managed all HR/AR/AP needs for the restaurant.

Manager

Sodexo USA
Manhattan, KS
08.2013 - 01.2016
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

Master of Science - Curriculum And Instruction

Kansas State University
Manhattan, KS
05.2022

Bachelor of Science - Journalism & Mass Communications

Kansas State University
Manhattan, KS
12.2015

Skills

  • Project presentation
  • Project Estimation and Bidding
  • Project Management
  • Policies and procedures
  • Strategic planning
  • Verbal and written communication
  • Coaching and mentoring
  • Schedule optimization

Volunteer Work

Military Affiliated Organizations:

Kansas State University Student Veterans of America

  • College internship- branding the organization onto campus
  • USO Fundraiser Competition with rival school

University of Kansas Student Veterans of America

  • USO Fundraiser Competition with rival school

USO Ft. Riley

  • Raising money for USO work across Kansas

Wounded Warrior

  • Raising money for the organization

Timeline

Freelance Consultant

Hamm Inc.
09.2021 - Current

Server

Texas Roadhouse
09.2019 - 01.2021

Kitchen Supervisor

KCKPS
09.2019 - 03.2020

Self Employed

Instacart
04.2019 - Current

Account Manager

Kennedy Glass Partners
05.2018 - 04.2019

Marketing and Public Relations Administrator

Texas Roadhouse
07.2016 - 05.2018

Manager

Sodexo USA
08.2013 - 01.2016

Master of Science - Curriculum And Instruction

Kansas State University

Bachelor of Science - Journalism & Mass Communications

Kansas State University

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Michael D. Higgins