Hi, I’m
Michael D. Lee, MBA
Austin,TX
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Summary
Accommodating Banquet Houseman with 15+ years of experience preparing and resetting banquet rooms before and after events. In-depth knowledge of furniture arrangements, routine food preparation and linen management. Punctual individual comfortable lifting 50+ pounds and communicating directly with guests.
Overview
10
years of professional experience
Work History
The W Austin Hotel
Event Support Expert
04.2022 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Microsoft Office.
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sam's Club
Merchandising Associate
12.2020 - 03.2022
Job overview
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Conferred with store managers to obtain information about customer needs and preferences.
Crowne Plaza New Orleans Airport
Banquet Manager
10.2019 - 03.2020
Job overview
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for 200-person event.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
River Oaks Hospital
Psychiatric Technician
11.2018 - 08.2019
Job overview
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
The Odyssey House Of Louisiana
Residential Support Staff Member
12.2017 - 10.2018
Job overview
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Collected patient specimens, vital signs, input and output and other delegated measurements.
The Roosevelt New Orleans, A Waldorf Astoria Hotel
Facility Supervisor - Banquets
03.2016 - 10.2017
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
Hyatt Regency New Orleans
Assistant Events Floor Manager
10.2011 - 01.2016
Job overview
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Capella University , Minneapolis, MN
MBA from Human Resources Management
12.2022
University Overview
- The National Society of Leadership and Success (Sigma Alpha Pi) Presidential Member
- Delta Mu Delta International Business Honor Society Member
- 4.0 GPA
- International Fall Education (Phi Beta Sigma Fraternity, Inc.) Scholarship Recipient
Southern University At New Orleans , New Orleans, LA
Bachelor of Arts from Psychology
05.2010
University Overview
- Phi Beta Sigma Fraternity, Incorporated Member
- Elected to President for Student Government Association in 2009
- Elected to Vice-President for Student Government Association in 2005
- Elected to 1st Vice-President for Psychology Club in 2008
- History Club Member
Skills
- Staff Training
- Schedule Coordination
- Room Breakdown
- Event Cleanup
- Guest Experience Management
- Hospitality Management
- Teamwork and Collaboration
- Investigating Complaints
- Inventory Restocking
- Compliance Requirements
- Business Planning
- Customer Satisfaction
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Support Expert
The W Austin Hotel
04.2022 - Current
Merchandising Associate
Sam's Club
12.2020 - 03.2022
Banquet Manager
Crowne Plaza New Orleans Airport
10.2019 - 03.2020
Psychiatric Technician
River Oaks Hospital
11.2018 - 08.2019
Residential Support Staff Member
The Odyssey House Of Louisiana
12.2017 - 10.2018
Facility Supervisor - Banquets
The Roosevelt New Orleans, A Waldorf Astoria Hotel
03.2016 - 10.2017
Assistant Events Floor Manager
Hyatt Regency New Orleans
10.2011 - 01.2016
Capella University
MBA from Human Resources Management
Southern University At New Orleans
Bachelor of Arts from Psychology
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