Michael D. Schwartz

• Drives nonprofit strategic start-up activities pertaining to project integration, stakeholder management, facilities management, resource and staffing management, and communication management
• Work's closely with organizational leadership, board of directors, and key stakeholders to guide operational strategy
• Determines and guides nonprofits mission and purpose while ensuring legal and ethical integrity and compliance
• Defines and implements operational processes using analytics tools to address client-specific metrics
• Ensures effective organizational planning and monitoring
• Recruit and orient new board members and assess board performance
• Manages and develops marketing material and strategies through social media platforms
• Cultivates and strengthens lasting client relationships using strong issue resolution and dynamic communication skills

Responsible for creating and development of CrossXRoads program and integration of veteran-focused programs with federal, state, and local agencies, business incubators and accelerators pertaining to education, well-being, workforce development, entrepreneurship and financial resiliency pillars.
• Coordinated and lead First Annual Fundraising Golf Event and Ribbon-cutting Ceremony to promote sustainable funding sources and donor base.
• Supervised and led multiple workforce development campaigns and events designed to increase program awareness and donor revenue.
• Assisted in business development campaign with Shenandoah University's veteran programs; designed to increase educational resources and programmatic funding streams.
• Supervised development of inaugural eSports gaming event in collaboration with Warrior GMR Foundation and USMC; designed to improve program participation, community awareness, and potential funding streams for educational pillars.
• Supervised and assisted in developing social media content across Twitter, Facebook, Instagram, LinkedIn, increasing organizational visibility among donors and veteran community by over 117%.
• Supervised and participated in creation of new online giving platform and website creation; creating web flow diagrams and functionality documentation.
• Awarded Congressional Letter, U.S House of Representatives, Abigail Spanberger for development of critical resources for veterans and their families within middle Virginia region.

Managed all aspects of veteran-focused nonprofit to include programmatic audits, designed/developed changes and improvements, B2B development, fundraising, marketing, and student supporting services.
• Manages Board of Directors and Grantor, financial budget, reports, updates, and program process flows.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Worked directly with educational partners and students while creating effective resources to ensure both students and nonprofit met targeted metrics.
• Enhanced and streamlined program student vetting process, onboarding, and reporting processes by 17%; post-COVID.

Analyst responsible for executing in-depth bandwidth analysis and compliance study for National Resources Conservation Service (NRCS) consisting of 31,000 end users and over 2,700 State Offices and Service Centers.

Directed $4 million mission critical DISA Management Information and Decision Support (MIDS) software development and integration team.
• Supervised project team providing management, training development, documentation, and technical support for integration and business development support activities.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided project reports to identify successful outcomes and recommendations to stakeholders and executive management.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Results included optimization of DISA projects and portfolios, enhanced operational and financial decision-making, and navigated business development efforts with $20 Million potential for DISA Europe expansion.

Requirement's determination of $1.6M contract for Marine and Reserve Affairs (M&RA) Modernization Transformation (MT) effort; includes information and portfolio management, streamlining disparate systems and applications under unified portfolio, and IT modernizing effort in support of approximately 250k personnel.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Work closely with program officers to ensure recommendations met FedRamp, network security and privacy controls (NIST 800-53), and risk assessments (NIST 800-30).
• Enhanced analytics and requirements of Service Oriented Architecture (SOA) solution (SCMR tool) improving prioritization and decision support for approximately 750k Marines, Sailors, civilians, and family members.

Analyst in support of Recruiting Command IT Execution Roadmap (MCRC ITER) effort to align people, processes, and technologies with overall goal of returning valuable time to Marine Recruiter.

• Aligned, organized, and documented business capabilities based on extensive research and analysis of organization's people, policies, processes, and Information Technology (IT) infrastructure.
• Resulted in creation and implementation of modernized IT business solution for over 2,000 M&RA and MCSC executives.

Directed all aspects of service performance and delivery to include evaluation and recommendation of principles of effective/efficient service operations, identification of roles/responsibilities of functions within service operations, event management, incident management, request fulfillment, and problem management.

• Results enhanced customer and provider relations, boosted cost effectiveness, improved business decision-making, and delivered adherence of SLAs, OLAs, and vendor playbooks.

Served as trusted advisor to Department of Interior (DOI) senior level executives in large-scale IT Transformation.

• SME responsible for defining requirements and implementation of industry best practices and procedures for large scale service desk consolidation; 72,000 end users, 53 service desks in over 2,400 locations.
• Resulted in expanded return on investment by 9.3%, reduction of service costs by 11%, and improved end-user productivity by 33%.

• Subject Matter Expert |Department, Interior
• Advisor to Department of Interior (DOI) senior level executives in large-scale IT Transformation.
• SME responsible for defining requirements and implementation of industry best practices and procedures for large scale service desk consolidation; 72,000 end users, 53 service desks in over 2,400 locations.
• Resulted in expanded return on investment, reduction of service costs, and improved end-user productivity.

• Directed development and successful integration of companywide service and support model for NOAA Fisheries.
• Managed all aspects of multi-site service delivery team to include identification, evaluation, and testing of new hardware/software for NOAA baselines.
• Additional duties included successful integration of new agency wide VoIP system.
• Results yielded formalized processes, improved end-user satisfaction rates by 23%, reduced resolution times by 31%, and efficiency of costs across enterprise.

• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with contractors to manage performance.