Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
IT DirectorProgram ManagerVP of CommunicationsWork Type
Full TimeLocation Preference
RemoteHybridOpen to relocation: Yes
Open To Work
Michael D. Waymer
Burke
Work Preference
Summary
Dynamic Sr. VP and Technical Lead with over 15 years of experience in designing and implementing innovative enterprise architecture solutions. Proven expertise in cloud security, VoIP technologies, and project management, demonstrated by leading cross-functional teams to successful outcomes. Managed multi-million dollar projects that enhanced operational efficiencies and improved service delivery. Committed to leveraging deep technical knowledge and strategic vision to drive growth and foster a culture of innovation at Evernorth Health Services.
Overview
26
26
years of professional experience
1993
1993
years of post-secondary education
1
1
Certification
Work History
Sr. VP, Principle CUC Specialist, Technical Lead
ASRC Federal/ODT/USDOJ-DEA
Sterling
10.2017 - Current
- Oversaw the build-out of the DEA IVR and call routing applications as the Cisco (UC) Specialist.
- Analyzed organizational strategic needs and developed creative and innovative functional requirements.
- Delivered clean and elegant working solutions for the IVR and speech recognition infrastructure as a Cisco UC Specialist.
- Designed, implemented, and monitored call flows directing incoming calls to multiple groups within the call centers, employing dynamic date-driven skills-based routing.
- Consulted with various departments to identify strategic telephony needs.
- Developed IVR and call routing applications while maintaining proper documentation of systems configurations.
- Kept abreast of current and emerging technological advances in Avaya, Cisco, and network services.
- Guided departmental project team members and reviewed reports and logs to identify and resolve issues.
- Provided backup support to lead network engineers for both hardware and software.
- Ensured confidentiality of information while adhering to compliance and security considerations.
- Led the on-call technical support team after hours and on weekends as needed.
Sr. PM Technical Lead, Contract
TSYS/PPT Solutions/PMG-Global
Herndon
05.2017 - 09.2017
- Served as Technical Lead in the development of updated SOW, RFP, and RFI to support the deployment of compliant IT Assessment, CCaaS, WFO, and IRV Voice Biometrics within a secure Cloud environment, as well as Enterprise IT Technology Road Maps that align with TSYS's existing service capabilities and addressable market needs.
- Negotiated on behalf of PPT Solutions business groups to align existing and new Cloud capabilities through various qualified business support locations and supported vendors.
- Investigated business solutions pertaining to migrating TSYS remote locations into a private CCaaS environment.
- Directed a technical team of four members to establish consortiums across both regional and international organizations, participating in outward-facing roles in configuring the CCaaS, WFO, and IVR-Voice Biometrics specifications.
Systems Technical Lead, - Project Leader-CACI Global Admin Rights
CACI Federal & CACI International
Chantilly
01.2013 - 03.2017
- Led project development of Cloud security and Enterprise IT technology Road Maps that align with company capabilities and the addressable markets.
- Monitored industry trends related to system services and network protocols.
- Formulated strategies to enhance company positioning within the Cloud market.
- Collaborated with business groups to align Cloud capabilities with business opportunities.
- Researched business solutions for migrating networks from smaller CACI remote locations.
- Managed a technical team of seven members to build consortiums across the organization and participated in outward-facing roles in configuring Call Manager and designing ICM reports.
- Administered day-to-day operations for Corporate Information Systems Platforms, including Active Directory, SharePoint, System Center, Virus Protection, Encryption, SAN Storage, VMware, Load Balancers, MPLS, TCP/IP, and LAN/WAN setup.
- Authorized responsibilities to staff members that encompassed system and application performance analysis, security hardening, system builds, log analysis, application troubleshooting, SSL certificate requests/renewals, monitoring, metric tracking, and project management.
Sr. Manager/ VoIP Developer
CACI International
Washington
08.2011 - 11.2012
- Managed a support team of 15 members tasked with maintaining Cisco VoIP operations for the EPA's CC and MM VoIP infrastructure servers and voice gateways.
- Monitored EPA Headquarters VoIP/Network 24/7/365 for deficiencies and outages.
- Provided technical guidance in the design and reconfiguration of selected EPA VoIP network components.
- Oversaw all service installations, moves, configurations, maintenance, monitoring of service performance, testing, diagnosing, and resolving performance issues for all VoIP hardware and software components.
- Developed and maintained a VoIP security plan and contingency plan, while conducting redundancy testing to protect the VoIP system from network or equipment intrusions.
- Supported resource utilization and capacity planning, including monitoring of network resources for VoIP services to identify utilization and consumption trends.
- Ensured functionality and accuracy of E911 emergency service.
- Led backup testing of the VoIP media servers to guarantee redundancy and reliability.
Network Architect/Project Manager/Training Coordinator/Sr. Consultant
RWC INTERNATIONAL
PHOENIX
12.2010 - 07.2011
- Acted as a technical liaison to the IT manager in orchestrating RWC's infrastructure; led all planning platforms for network deployment, encompassing budgeting, vendor assignments, service deployment, and vendor oversight; trained clients on basic support and maintenance of new services.
- Monitored project status, performed spot checks, and resolved problems promptly.
- Updated the CIO and CFO regarding cost-effective IT VoIP alternatives.
- As the Network Architect, tasked with creating detailed schematics of call traffic tables, compiling monthly call traffic statistics, and strategizing daily Call Center management control plans to ensure accurate validation.
Project Director /Sr. Network Architect-VoIP Deployment Initiative
PRUDENTIAL IT SERVICES
PHOENIX
06.2009 - 11.2010
- Provided orientation and training to nearly 5,000 employees on the utilization of the firm's network, telephony, voicemail, and video conferencing systems to enhance operational efficiency.
- Developed strategy, conducted ROI analysis, and implemented plans for the migration of traditional voice systems to VoIP solutions using Cisco IPCC Enterprise Edition/Cisco CER-IP Contact Center Release 4.6.1.
- Coordinated the installation of local and/or remote voice communications equipment, such as terminals, modems, video conferencing units, facsimiles, pagers, and voicemail systems.
- Led the System Engineer team of 16 members in service training, product deployment, and daily support of Cisco Call Manager 6.1, Call Pilot Unity VM 03.03.06, and CentreVue Call Center.
Lead VoIP Developer/ Project Manager/Sr. IT Manager of Voice Communications
TRU TV/ COURT TV NETWORK
NEW YORK
04.2005 - 03.2009
- Supervised day-to-day operations and maintenance of the Tru.TV office telecom and voice mail systems, collaborating with respective vendors and telecommunication providers to coordinate installations, upgrades, and repairs.
- Instructed vendors in specifying, designing, and implementing voice/network systems such as LAN & WAN, VoIP, and TCP/IP to improve service functionality or expand on existing voice system platforms.
- Executed project management utilizing MS SharePoint v2003 and Remedy.
- Managed the Nortel PBX system, including the Nortel Meridian-1 Option 51C81C, Cisco 7835 servers, and Cisco Call Manager 4.2 to Cisco Unified manager 6.13 & Unity Voicemail.
- Maintained two call centers for live commentary services using Nuance, Aspect, and Voxeo IVR; managed installations from Cat 6a/e cabling to previous Cat 3, 4 & 5, Cisco 7970 IP-Phones.
IT-VoIP Service Director/ Lead Managing Client Associate-JP Morgan Stanley
ROCKEFELLER GROUP TECHNOLOGY SOLUTIONS
NEW YORK
09.2004 - 02.2005
- Served as voice service manager over all projects related to coordination, bill auditing, and equipment purchases, managing Cisco Call Manager 4.0 to 4.2 with Unity Voicemail, Datatel IVR, and CentreVue Call Center management.
- Provided management and administrative guidance to a team of eight and branch locations concerning voice/network issues, coordinating maintenance and repairs for ACD, CTI, and IVR, managing tier I & II self-support.
- Assisted vendors in specifying, designing, and implementing voice/network systems such as LAN & WAN, VoIP, and TCP/IP to introduce new service functionalities or enhance existing voice system platforms.
- Managed voicemail systems, Avaya ECS Administration 6.0, and Definity G3r World Class Routing.
Telephony Network Developer/ Voice Consultant/VoIP Manager Sr. Project Leader
THE EXCITE NETWORK, formerly IWON.COM
IRVINGTON
10.2000 - 07.2004
- Led all Voice and Network projects, created RFPs, and reviewed and approved all billing, service upgrades, and new equipment purchases.
- Possessed over 8 years of Project Management experience.
- Maintained all services related to TCP/IP, T1, ISDN, BRI, PRI Lines, Cellular phones, and LAN/WAN Networks.
- Managed and trained a team of 10 Voice Analysts to address daily telecom duties, including adding, moving, changing PBX and voicemail backups, troubleshooting unexpected issues, and monthly maintenance.
- Oversaw all projects related to telecom systems, managed bill auditing, created bid specifications, RFPs, and authorized equipment purchases and cabling for Cat 5, Cat 6e, Nortel Meridian-1 Option 11C-81C.
- Coordinated and implemented all office telephony changes to ensure uninterrupted services.
Education
Masters of Arts - Architectural Study AI security and Creative Writing
Liberty University
Bachelors - Architectural Technologies, Business Management, Constructional Engineering
Institute of Design and Construction of Arts
Skills
- GPO Active Directory
- DHCP
- DNS
- McAfee ePO
- Splunk
- Viewfinity
- Oracle
- SharePoint
- MS Exchange
- SCCM
- SCOM
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Adobe
- Microsoft Project 2010
- PADS
- Procurement
- Oracle/SAP ERP
- Remedy
- KPI
- SLO
- SLA metrics
- Cherwell
- BOMGAR
- Cisco switch administration
- Juniper switch administration
- VLAN implementation
- Secure configuration
- QOS Optimization
- TACACS
- KVM implementation
- Administration of backup servers
- Virtual server technologies
- VMware Horizon
- Thin Client technologies
- Citrix XenDesktop
- Citrix XenApp
- Business Intranet and website project management and analysis
- ITIL v3
- ITML
- MPLS
- TCP/IP
- LAN/Wan setup
- Cisco series 1400
- Cisco series 2500
- Cisco series 3200
- Cisco series 6500
- Call Fire
- Voxeo
- Datatel Systems
- IVR
- CentreVue Call Center Management
- Avaya media gateways G450
- G650
- G700
- Media servers S8700
- Media servers S8500
- S8300
- Cisco Call Manager
- Unity Voicemail
- Cisco 7970 IP Phones
- MS-SQL Server 2005
- WAN management
- Cisco Nexus 7000
- Cisco Nexus 5000
- Cisco Nexus 2000
- Cisco Nexus 6500
- VG224
- Wireless protocols 80211a
- 80211g
- 80211b
- 80211i
- UDP
- H323
- MGCP
- H248/MEGACO
- SIP
- Fiber Optic
- Architecture design
- WLAN
- VoIP technologies
Certification
- PM-Project Management for IT-VOIP Implementation, 01/01/07, Learning Tree
- MCSA, 01/01/03, Microsoft
- Security+, 01/01/09, CompTIA
- CCNA, Cisco
- CCNP, Cisco
- ACSS/ACIS - IP Telephony Implementation, 01/01/96, Avaya
- Certified Expert - IP Telephony, 01/01/01, Avaya
- Certified Specialist - IP Telephony Implementation, Design, and IP Office, 01/01/11, Avaya
- CISSP, 04/01/19
- PMP, 10/01/19, PMI
- ITILv3, 02/01/20
References
Work References, Available Upon Request
Personal Information
Title: Head of Enterprise Architecture
Timeline
Sr. VP, Principle CUC Specialist, Technical Lead
ASRC Federal/ODT/USDOJ-DEA
10.2017 - Current
Sr. PM Technical Lead, Contract
TSYS/PPT Solutions/PMG-Global
05.2017 - 09.2017
Systems Technical Lead, - Project Leader-CACI Global Admin Rights
CACI Federal & CACI International
01.2013 - 03.2017
Sr. Manager/ VoIP Developer
CACI International
08.2011 - 11.2012
Network Architect/Project Manager/Training Coordinator/Sr. Consultant
RWC INTERNATIONAL
12.2010 - 07.2011
Project Director /Sr. Network Architect-VoIP Deployment Initiative
PRUDENTIAL IT SERVICES
06.2009 - 11.2010
Lead VoIP Developer/ Project Manager/Sr. IT Manager of Voice Communications
TRU TV/ COURT TV NETWORK
04.2005 - 03.2009
IT-VoIP Service Director/ Lead Managing Client Associate-JP Morgan Stanley
ROCKEFELLER GROUP TECHNOLOGY SOLUTIONS
09.2004 - 02.2005
Telephony Network Developer/ Voice Consultant/VoIP Manager Sr. Project Leader
THE EXCITE NETWORK, formerly IWON.COM
10.2000 - 07.2004
Masters of Arts - Architectural Study AI security and Creative Writing
Liberty University
Bachelors - Architectural Technologies, Business Management, Constructional Engineering
Institute of Design and Construction of Arts