Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michael Douglas Camacho

Orlando,FL

Summary

Highly adaptable and hardworking professional with a track record of effective leadership and exceptional planning and problem-solving skills. Known for optimizing processes to maximize efficiency and achieving outstanding results. Proven ability to handle diverse challenges and deliver exceptional outcomes. Seeking a dynamic role as a Legal Administrative Assistant to apply strong organizational abilities and attention to detail in contributing to the success of a reputable legal team.

Overview

7
7
years of professional experience

Work History

Guest Experience Supervisor

Legacy Vacation Club
07.2022 - Current
  • Managed general clerical needs such as opening and closing files, scanning sheets and sending documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Analyzed trends and data to inform decision-making and revenue growth.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.

Owner Support - Team Lead

Hilton Grand Vacations
04.2021 - 11.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and computer safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.

Customer Service Supervisor

Holiday Inn Club Vacations
02.2017 - 10.2021
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

High School Diploma -

Freedom High School
Orlando, FL
2015

Skills

  • Bilingual
  • Performance Strategies
  • Records Management Systems
  • Customer Service Expertise
  • Office Supplies and Inventory
  • Power Bi, Excel, Word, & TSW knowledge
  • Salesforce Lightning
  • Data Gathering
  • Clerical Support

Accomplishments

  • Volunteering for Give Kids the World
  • Actively engaged in learning and implementing B Corp principles, aligning with the commitment to social and environmental responsibility.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Guest Experience Supervisor

Legacy Vacation Club
07.2022 - Current

Owner Support - Team Lead

Hilton Grand Vacations
04.2021 - 11.2021

Customer Service Supervisor

Holiday Inn Club Vacations
02.2017 - 10.2021

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE
Michael Douglas Camacho