Michaele Coffey
Arnold,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with a role at RAR Annapolis.
Overview
18
18
years of professional experience
Work History
Bar Manager
Libations Modern American Tavern
10.2014 - 06.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with brewery representatives to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender Shift Manager
DuClaw
06.2009 - 10.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associates - General Studies
The University of West Florida
Pensacola, FLBachelor - Business Administration And Management
Florida State University
Tallahassee, FLSkills
- Guest Satisfaction
- Suggestive Selling
- Verbal and Written Communication
- Dining Room Management
- Organizational Abilities
- Team Leadership
- Skilled in Mediation
- Staff Training
- Customer Needs Assessments
- Corrective Actions
Timeline
Bar Manager
Libations Modern American Tavern
10.2014 - 06.2023
Bartender Shift Manager
DuClaw
06.2009 - 10.2013
Associates - General Studies
The University of West Florida
Bachelor - Business Administration And Management
Florida State University