Michael E. Edwards
Colorado Springs,CO
Summary
Computer Information Systems degree-seeking student with experience in leadership, team development, and problem-solving. Experience supported by two years of dean’s list undergraduate studies and National Collegiate Athletic Association (NCAA) athletics. Outstanding academic performance while participating in multiple athletic and volunteer activities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Assistant
Colorado Mesa University
04.2023 - Current
- Interacted with users in person and over the phone to answer technical questions and provide support
- Managed and maintained printer supplies and equipment across the entire campus, including changing toner and stocking printing paper
- Performed network and wireless troubleshooting for CMU faculty members to ensure smooth and uninterrupted access to technology resources
- Provided timely technical assistance to campus users by responding to help desk tickets and resolving their issues effectively
- Conducted computer maintenance tasks and provided technical support to ensure the smooth functioning of computer systems and applications
Team Sports Associate
Dick's Sporting Goods
05.2020 - 08.2022
- Worked consecutive summers at a nationally known sporting goods store
- Selected ahead of peers for advanced bicycle assembly and maintenance training. Upon completion of training, successfully built and maintained over 50 bicycles for valued customers
- Selected by Senior Manager to work as an apprentice golf pro. Provided outstanding customer service on club selection, footwear, and practice simulator. Lauded by customers on numerous occasions for professionalism and friendliness
Education
Bachelor of Science - Computer Information Systems/ Cybersecurity
Colorado Mesa University
Grand Junction, CO05.2025
Skills
- Teamwork
- Time Management
- Leadership
- Problem-Solving
- Proficient with Microsoft Word, PowerPoint, and Excel
- Proficient with Mac OS and Windows OS
- Strong Communication and Interpersonal Skills
- Strong Customer Service Skills
- Available to Relocate
Certification
CompTIA Security+
Additional Information
- Collegiate Deans List 1x Recipient
- Collegiate Presidential List 3x Recipient
- 2023 RMAC Mens Lacrosse All-Academic First Team (Only Sophomore in conference to earn award)
Timeline
IT Help Desk Assistant
Colorado Mesa University
04.2023 - Current
Team Sports Associate
Dick's Sporting Goods
05.2020 - 08.2022
Bachelor of Science - Computer Information Systems/ Cybersecurity
Colorado Mesa University
Similar Profiles
KATIE THOMSONKATIE THOMSON
Building Manager at Colorado Mesa University- University CenterBuilding Manager at Colorado Mesa University- University Center
Jaden CasanuevaJaden Casanueva
Intern at Colorado Mesa University Athletic Training RoomIntern at Colorado Mesa University Athletic Training Room
Kent HessKent Hess
Adjunct Professor at Colorado Mesa UniversityAdjunct Professor at Colorado Mesa University
Julius Carter JrJulius Carter Jr
Graphic Designer and Marketing Coordinator at Colorado Mesa University Residence Life & HousingGraphic Designer and Marketing Coordinator at Colorado Mesa University Residence Life & Housing
Kelly ComiskeyKelly Comiskey
Baby Sitting at Neighborhood FamiliesBaby Sitting at Neighborhood Families