Michael E Hanson

• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and maintained relationships with customers and suppliers through account development.
• Formulated policies and procedures to streamline operations.

• Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
• Hired and motivated 50-member sales team achieving over $1,700,000 in pre-owned sales
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Increased volume as well as Per Vehicle Average

Responsible for managing inventory / sales staff

Wholesale as well as Retail units

Focus on CPO with Honda and gain market share.

Increased sales in both New and Used Vehicles for the dealership.

Organized dealer and vendor relationships.

Regulated inventories and managed profitability.

Structured Pay Plans / Fixed Ops / Staffed Dealership

Key accomplishments:

• Opened new dealership franchise with limited reputation or customer base in Orange County, California
• Maintained a professional sales staff of more than 20 individuals
• Trained sales personnel on product information and how to overcome customer objections
• Exceeded regional CSI for 6 years in a row with General Motors
• Implemented Processes and Procedures for sales and service

Increased profitability for the dealership by selling aftermarket products for the vehicle i.e.; service contracts, alarms, and paint/fabric protection.

Maintained relationships with lenders and secured financing for customers.

Key accomplishments:

• Achieved a $1500.00 per vehicle average gross profit
• Maintained a 76% service contract penetration on all new vehicles
• Southwest Dealer Services top F & I manager in region.

Increased profitability for the dealership by selling aftermarket products for the vehicle i.e.; service contracts, alarms, and paint/fabric protection.

Maintained relationships with lenders and secured financing for customers.

Key accomplishments:

• Maintained a high level of CSI
• Kept contracts in transit below company standard
• Southwest Dealer Services top F & I manager in region.

To cold call customers from a list of qualified prospective buyers with marginal credit.

Selling of vehicles, financing options and aftermarket products to marginal credit customers.

Key accomplishments :

• Top salesperson for 6 months in a row
• Hendrick Motor Group top employee of the year / Presidents club.