Summary
Overview
Work History
Education
Skills
Timeline
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Michael E. Moore

Hayward,CA

Summary

~FINANCIAL ADVISORY ~ CUSTOMER SERVICE~ ACCOUNT MANAGEMENT~SALES~ SUMMARY Innovative and accomplished professional with extensive banking, office administration, and customer service experience. Proficient in multi-tasking in high stress, fast paced environments demanding strong interpersonal skills. I have the ability to work great on a team as well as independently. I am seeking a permanent position that will allow me to enhance my skills and take me to the next level. Objective: To find a position that will offer an opportunity for growth and advancement. Currently have experience in the following: MS Word Outlook, Excel, QuickBooks, Access, Adobe, Copying, Faxing, Internet, 65 wpm and 70 wpm in 10 key punches. High-performing Transportation management professional successful at maximizing operational success through strategic process improvements and business development plans. Talented leader and manager.

Overview

13
13
years of professional experience

Work History

Autonomous Vehicle Operator

Aurora
10.2020 - 01.2023
  • • Safety, Assessment, and Research Team (SART) Member conducting material assessments of Incident Response Equipment Tracking of grounding and incident response Safety Performance Indicators (SPI) Safety Projects and assisting with Time-Sensitive Safety Projects as required.
  • • Efficiently and effectively utilize Mapping Software such as Street Sketch, Atlantis, Map Maker, and other proprietary and open-source mapping tools to analyze and create maps.
  • • Analyze LIDAR sensor-generated images as a Tempo 4D Quality Assurance (QA) Cross-Functional Project Team member with the Labeling department.
  • • Analyze video images of traffic lights and traffic light behaviors as a Cross-Functional Project Team-member.
  • • Analyze vehicle movement, behavior, and responses in real-world dynamic environments as an in-car pilot (driver) or co-pilot (sensor analyst).
  • • Safely monitor and command vehicles during manual and autonomous (self-driving) operations during dispatched missions.
  • • Submit process improvement recommendations to software developers, engineers, managers, and team leads.
  • • Monitor software-based dispatch channels for work assignments while on duty.
  • • Coordinate with fellow drivers, software engineers, team leads, dispatchers during pre-mission, on-mission, and post-mission to assure quality data is collected and recommendations are forwarded to software developers for review, software redesign, and follow-up testing.
  • • Assist facilities managers with the creation of Emergency Action Plans and associated procedures.
  • • Submit process improvements, safety concerns, and recommendations based on observations in the field.
  • • Monitor and analyze sensor data streamed into laptops from externally mounted Radars, Lidars, and High Definition cameras.
  • • Conduct daily start-up and shut-down inspections of operational vehicles.

Premier Relationship Manager

AssetMark
05.2019 - 09.2020
  • Maintain good relationships with clients so that the business can maximize the value of those relationships
  • Help advisors up-selling or cross-sell services and products
  • Identify key contacts at potential client companies to establish and foster relationships
  • Participate in one-on-one meetings with clients to explain services to guide their choices
  • Understand problems and challenges of clients and identify ways the business could better address those needs
  • Grow the business by identifying new sales and business development opportunities during team meetings
  • Proactively manage risk in every business, product and service transaction leveraging available tools
  • Monitor and assess activities of our competitors to proactively satisfy and retain clients
  • Provide excellent service to maintain a positive reputation for the business
  • Resolve any customer complaints promptly and professionally

Private Client Banker

Chase Bank
06.2010 - 06.2018
  • Developed knowledge of company products, policies and procedures, and underwriting requirements
  • Understand real estate appraisals, title reports, and real estate transactions
  • Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures
  • Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
  • Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
  • Developed and maintains a high degree of visibility for WFHM in the marketplace
  • Meet customer needs by partnering with specialists and business associates to understand what they offer to customers and the most effective way to generate business referrals, in adherence with policies and procedures
  • Conduct outbound and inbound client engagement activities, adhering to call monitoring policies
  • Participated in weekly proactive planning sessions for client engagement activities and drive sales-related topics
  • Sell financial products (for example, credit cards, CDs, IRAs, small business loans) and open deposit accounts
  • Quote rates, terms and programs for loan customers

Education

Series 6 License (2014) Series 63 License (2014) Insurance License -

Associate Degree - undefined

Merritt Community College

Skills

  • Reading Comprehension
  • Vehicle Inspection and Maintenance
  • Legal Considerations
  • Inquiry Response
  • Traffic Patterns Familiarity
  • Safe Vehicle Operations
  • Problem-Solving Ability
  • Safety Protocols
  • Active Listening
  • Time Management
  • Safety Regulations

Timeline

Autonomous Vehicle Operator

Aurora
10.2020 - 01.2023

Premier Relationship Manager

AssetMark
05.2019 - 09.2020

Private Client Banker

Chase Bank
06.2010 - 06.2018

Series 6 License (2014) Series 63 License (2014) Insurance License -

Associate Degree - undefined

Merritt Community College

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Michael E. Moore