Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaele Smith

Thibodaux,LA

Summary

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Merchandiser

Frito-Lay
08.2023 - Current
  • Merchandisers are responsible for merchandising Frito-Lay's products in local stores.
  • You will drive your personal vehicle to a variety of store locations, retrieving Frito-Lay products from the backs of stores, and ensuring that our products are both fresh and attractive to our customers.

Customer Service Representative

Uhaul Moving And Storage
12.2020 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Digital Shopper

Walmart
04.2017 - 10.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.

Education

Certificate of Technical Studies - Medical Billing And Coding

The Learning Bridge
Houma, LA
11.2019

High School Diploma -

Central Lafourche High School
Raceland, LA
05-2016

Skills

  • Warehouse
  • Medical Terminology
  • HCPCS
  • Customer service
  • Stocking
  • Pallet Jack
  • Fast learner
  • Microsoft office
  • Outlook
  • Communications
  • CPT
  • Communication skills
  • ICD-10
  • Medical Billing
  • Retail Sales
  • Reliable and punctual
  • Friendly and outgoing
  • Merchandise planning
  • Active listener
  • Visual merchandising
  • Customer relationship management (CRM)
  • Sales techniques
  • Planogram design
  • Time management
  • Multitasking

Timeline

Merchandiser

Frito-Lay
08.2023 - Current

Customer Service Representative

Uhaul Moving And Storage
12.2020 - 08.2023

Digital Shopper

Walmart
04.2017 - 10.2020

Certificate of Technical Studies - Medical Billing And Coding

The Learning Bridge

High School Diploma -

Central Lafourche High School

Similar Profiles

CREATE PROFILE
Michaele Smith